Very friendly staff especially hotel employee at front desk and staff at restaurant
ROOMS WAS NOT CLEANED VERY WELL
That it was across the street from the mall
Front desk check in staff
The overall feel of the entire establishment
The hotel was very clean and nice. The staff was friendly, professional and helpful. When we called housekeeping for microwave and mini refrigerator we received them within 10 minutes of our call. Very appreciated.
We did not like the food from 1401. Our waitress was friendly and professional.
Great nite. Great room. Excellent for the price. Pool n whirlpool were perfect
We could only stay one nite
Hotel/rooms were clean. Staff was helpful, and polite. Location provided easy access to many places.
Rooms that backup to hwy 88 have freeway noise.
It took 3 calls to get creamer for the coffee one request was in person at the desk.
The staff was very Friendly and the place was very clean
The hotel is within walking distance to numerous shopping and dining options.
This property is starting to look dated and requires a refresh of carpeting in the rooms.
Restraunt was terrible Food and service
Very clean and the staff was nice
$15/day for internet use. This is something that comes free at much cheaper hotels. Also they charge a $40 fee for incidentals and took about 3 days to get it back plus I had to call them about it. Not real happy how they run their hotel.
Window was old, could feel the cold air from outside. Window frame was old and paint was chipping away.
My wife and I spend almost every anniversary here. The staff is extremely nice and professional. I would expect to see rooms like these in hotels that are much more expensive.
The Marriott Oak Brook is in a great central lcoation, with nearby shopping and plenty of restaurants and easy access to all freeways. The rooms are clean. The staff is very amiable and helpful.
Great stay due to the exceptional staff - so helpful & accomodating. The shuttle service was great to get around to my conference and to all the shopping across the way. Very impressed with the restaurant - not usually a big breakfast guy, but it was worth mentioning. Thanks for a great stay.
Stayed here for business last month and felt compelled to leave some feedback after such a pleasant stay. Staff went above & beyond with a great, clean & comfortable room and shuttle service around the area. Breakfast in the restaurant was awesome. Thanks again!
Nice lobby.....staff were friendly and accommodating. excellent upscale shopping across the street and fine dining close by. Bathroom is a little bit small .....but I'm all for the bed- comfy, thick duvet -Heavenly !
I stayed here for a conference held at the hotel. There was no discount for attending the conference, the AAA discount was not honored, and the price during the week is double the weekend price. The beds are uncomfortably soft. Internet usage costs $12.95 in the room, wired and wireless. The only free TV includes news channels, most others are available for a fee. There's no complimentary breakfast. Look elsewhere if you're on a budget; look elsewhere even if you're not.\n\nThe area is not pedestrian friendly, despite being across the street from a very large mall. So if you're looking to park your car and leave it, look elsewhere.
Overall, our experience at the Marriott was pleasant. We traveled to Chicago for a family reunion, and the Marriott hosted several family members and events. While the location of the hotel was not conducive to easy and short travel to city sights, the landscaping, dining, and other public areas were bright, clean, and very well appointed. The staff was professional, attentive, and polite. Although, the gentleman that brought us room service dinner, never returned with our change after we specifically asked for it back. We usually tip generously at the end of our stay based on service. \n\nOur room was comfortable, clean, and the beds were plush and inviting. The noise was kept to a minimum, and we were actually able to sleep comfortably. Also enjoyed the 40' flat screen tv! Upon arrival, there was a lingering mildew smell in the air, but after a while it dissapated. \n\nAll things considered, we could recommend the Marriott to other travelers!