Very nice and clean with good customer service
large room , clean , good location, wifi free and parking free .
the book came fully paid, when I made check in they charged me again, I didn't notice that until last night. I told that to front desk when I made check out, she talked to manager and said(ohh it was an mistake), 1 hour later they charged me again Double!
No microwave or refrigerator
The Waterford location is great, and the cookies and coffee in the lobby were so nice.
The hotel is in desperate need of a face lift. it looks worn out!
The service was friendly, efficient and great.
We couldn't get our room to heat. It was cold.
The location is in a quite and quaint area, but very near great shopping and delicious dining. There is no fuss when staying here. Parking is a breeze, rooms accessible, & the staff is always quick to welcome you back. Great experience!
Exceptionally friendly staff!
Room was less than expected.
The people were friendly, the area of town is nice
The refrigerator was ridiculously small and frozen over. The sleeper couch was old and painful to sleep on. The breakfast food was horrible.
Very clean and great attitude from front desk at check in and of checkout
the staff was extremely friendly and facilities were very clean. enjoyed my stay
the only drawback is the parking is tight and we had to pack in back and it's a longer walk. that's it though.
The staff was awesome: friendly, accomodating and enjoyed their work.
Our TV was not working and we were moved. Our breakfast was comped because of the move.
The Staff was great the food was great, it was just a fantastic experience.
I liked everything about the Waterford.
Friendly staff quiet atmosphere
Dated amenities Some sewage smell in the main lobby No cribs for the babies were available
Beautiful lobby, the bed is comfy.
The coffee maker had been wiped out with cleaning fluid, so my coffee tasted like perfume, or chemicals. the room and the bathroom was ok looking. The staff at front desk had zero people skills, very unfriendly, and non helpful. Valet guy was very nice.
The maid never cleaned the room, we had to ask twice for towels. Breakfast was overpriced. And the room was too hot
Needs to be remodeled.
Purchased thru paypal. Hotel now charging me 50 extra for debt card charge, when I stipulated to pay via paypal, so now I am paying full price for the room. Waiting for call back from someone at hotel to refund money for the extra charge.
Parking on street. indoor parking block up the road.
The hotel was located in an awesome area. Not too far from local attractions and there was plenty of nice places to eat in the immediate vicinity.
Well the room and amenities that were advertised were not what I received. I was told there would be a particular size TV in the room and that wasn't the case at all.
Location, easy access
Need to do something about buffet area and staffing. At 10:30 with about 3 tables only being served out of almost 50% of items. Biscuits took till a little after 11:00 to be brought out. Staff complained about other staff and having to do their jobs....
The staff was wonderful.
We had booked for 3 adults in one room. We were put in a room with ONE king size bed. The roll away bed that was brought up was awful!! It was like sleeping on springs with a sheet pulled over them. I was too exhaused to have another brought up
We were surprised when we arrived at the lushness and private feeling of this hotel. For the price I paid, I wasn't sure of what we were going to be looking at, and although we arrived very late at night from the airport we were greeted with the same courtesy and promptness as if it were mid afternoon. The bar staff was great and the pool area was beautiful. We had no complaints and have actually already booked this hotel again the very next month. This will be a property that I stay at every time I visit OKC.
The staff was very friendly. It's close to shopping. The rooms were clean and comfy. Will definitely revisit this hotel when back in Okc.
I HAVE TO SAY THAT OUR STAY AT THE MARRIOT WATERFORD THIS LAST WEEKEND WAS ONE OF THE BEST EXPERIENCES I EVER HAD IN A LONG TIME. FROM THE GET GO MAKING OUR RESERVATION WAS EASY AND THE STAFF AT THE HOTEL WERE VERY FRIENDLY AND PROFESSIONAL.WHILE WE WE THERE THE CHECK IN WAS EASY AND FAST,I WAS UP IN MY ROOM WITHIN 5 MINUTES.WHEN MY WIFE AND I DECIDED TO TAKE A WALK AROUND THE PREMISES, WE WERE GREETED BY MANY OF THE STAFF,MAKING US FEEL VERY WELCOMED.THE ROOMS WERE VERY CLEAN , CONFORTABLE,AND PRETTY QUIET. BREAKFAST WAS VERY GOOD EVEN THOUGH I HAVE TO ADMIT IT WAS INCLUDED WITH OUR STAY,NEVERTHELESS WE ENJOYED IT VERY MUCH.OVER ALL IT WAS A VERY GOOD EXPERIENCE .WE WILL DEFINITELY STAY AT A MARRIOT AGAIN ON OUR NEXT TRIP TO WHERE EVER WE DECIDE TO HAVE OUR NEXT ANNIVERSARY! THANKS MARRIOT!!!
I love this hotel and love it even more after the extensive renovation. Beautiful hotel in a great location. I will definitely be back!
My husband stayed at this hotel for our anniversary. It was beautiful, The bed was very comfortable, the room was great. The hotel is in a great location. The club had a band. Heated swimming pool was nice.'