Stay at this all-suites Ontario, California hotel - free breakfast, near Disneyland® and airport! The BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites in Ontario, California, is a full-service hotel just minutes from the Ontario International Airport. Guests staying at this hotel will be near Victoria Gardens, California Speedway, Disneyland®, Ontario Convention Center and the Citizens Bank Arena. Nearby corporate locations include Dominos Distribution Center, BMW, Ferguson and the Toyota Corporate Center. Many area Los Angeles colleges are also located nearby. This Ontario, California hotel features fully-equipped all suite accommodations. A complimentary full breakfast is available each morning in addition to an outdoor heated swimming pool and hot tub, steam room and a fitness center. Additional amenities at this California hotel include an onsite restaurant and cocktail lounge, a full-service business center and conference facilities. Pets are welcome for a small fee. For a fun-filled, comfortable stay, make a reservation at the BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites.
The 2 free drinks were great, The free breakfast was also good.
The breakfast would have been more enjoyable if it was not the same thing every single day (i.e. sausage). Also limited pool and gym hours.
Location near airport
Beds are not comfortable VERY VERY noisy
I made reservation on 6/13/15 for BW for6/26/15- 6/28/15 when I arrived there was no res. booking.com said BW did not Input fax...it was my daughters wedding weekend. I was 45 min late to 1 hr rehearsal... I was so disappointed with BW and booking.com. Someone dropped the ball on such an important weekend to my family. This is why my review is so long.. David Garcia is my name...
The frontdesk clerk was polite
My suite smelled of mold all night. Large ceiling patches missing in bathroom. Suite had not been made from previous guests. Messy. Wasn't allowed to check-in until 5PM when I bought the room at 2PM. Surrounding rooms had all furniture stacked on top of each other, like the place was undergoing a remodel (not negative, just odd).
Staff was slow and overwhelmed by checking in guests, it wasn't like 100 guests but 10. Maybe understaffed but management should know based of reservations. It's this what they do?
When we tried to go in the jacuzzi, there was no hot water. Ruined the whole point of getting a room with a jacuzzi.
bugs in the shower. Had to wash them down the drain.
Two free drinks during happy hour..
We didn't get the room we booked and our room was filthy pee on the toilet floor and dog hair all over the carpet.. The shower had no hot water they said they would have someone come check it out and two hours later no one came
Took 45 minutes to check-in due to only one staff member at the front desk who also had to handle all the telephone calls to the hotel simultaneously. Also upon check out the front desk staff member was instructed, by policy, NOT to give me a receipt as it was a "third party" booking through Kayak. 23 Years of extensive travel with the Military never before have I encountered such a silly notion. In fact, in any consumer interaction never have I even heard of not getting a receipt. Nonetheless.. ALL MANAGEMENT or lack thereof, not the employees fault.
1. Hotel close to the airport and the huge Ontario Mills mall 2. Good breakfast 3. Whirl-tub in the bathroom 4. Comfort room 5. Nice landscaping 6. Didn't use the hot tube or pool, but it looked enticing to use.
Stayed in room 344 Minor maintenance issues: 1. No iron board, but I did have an iron 2. The door on the access panel to the whirl-tub had a big gap. It made it un-appealing. 3. I usually stay at hotel that you have to access through the lobby and go up the elevator to get to your room. At this location, the door to your room were accessible from the outside. The door seal was bad, therefore you could see daylight coming through the gap which allowed me to hear highway traffic noise.
staff was friendly, bed was comfortable
I got a smoking room because of kayak. I will never use their website again.
parking was easy.. checking out.
The room, the noise etc. mostly the room felt very dated and dusty. This place is long over due for a remodel/renovation.
I liked the shuttle to and from the airport and that breakfast was included.
Only one person was working the desk on a Saturday afternoon. While i was trying to check in i had to take a back seat to two different people on the phone making reservations as well as several other phone calls. When they finally got aroundvto checking me in they could not find my Kayak reservation. It took the clerk going email by email on his computer to locate it. This hotel is 2 stars at best. Definately not worthy of the three it gets. The majority of guests staying there made it look like a convict convention was in town and I kept expecting gun shots to ring out at any second.