With a stay at Ontario Grand Inn & Suites in Ontario, you'll be near the airport and convenient to Citizens Business Bank Arena and Ontario Mills Shopping Mall. This hotel is within close proximity of Ontario Convention Center and Scandia Amusement Park.
Make yourself at home in one of the 92 air-conditioned rooms featuring flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Rec, Spa, Premium Amenities
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless Internet access and a television in the lobby.
Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. A complimentary continental breakfast is included.
Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and dry cleaning/laundry services. A roundtrip airport shuttle is complimentary (available 24 hours).
The room was wonderful!! Beautiful design
Did not get wifi in my room. Very disappointing
Slamming doors all night, seemed like this was more of an extended stay because some residents were hanging out in the workout room, pool, and gathering areas and were teenagers. Just loud and not a good place to get a good nights sleep. Fair place to stay...the value in the price is equal to the value of the stay...get what you pay for.
Nothing liked about this hotel. Not even one.
There is a blood on bed sheets and something weird,on bath towels. please double check on bathroom before enter. There is a cockroaches on bathroom and bed bugs on bed. Me and my wife decided to stay this hotel, because it's cheaper than other hotels. Guess what, you get what you pay for.. I will never ever stay this hotel again.
Close to event
Honestly, this place is really Motel 6 in disguise as a 3-star Hotel. The location is nice and safe. The parking lot is roomy and free. Unfortunately, that’s the end of the nice qualities. Despite the advertisement, there is no hot tub (there is one but it’s closed indefinitely). There is only ONE bath towel in the room and it’s an old, grungy one at that. When I called to ask for another one for my companion, I was told by the front desk “Oh, we seem to be running low on towels at the moment, I’ll see what I can do” which is code for “You’re SOL buddy, welcome to Motel 6”. There is a kleenex holder in the bathroom but there is no kleenex. When I called to ask for some kleenex, I was told by the front desk “Oh, we seem to be running low on kleenex at the moment, there is a shipment due next Tuesday though” which is code for “Get real dude, welcome to the Roach Motel”. The room is obviously dirty and smells of mold. Only half the lights work and the rest have burnt –out light bulbs. It was winter and the room was cold but the heater only goes up to 70 degrees and no further. Totally disgusted with this place, I couldn’t wait to check out of this rat hole in the morning.
My wife and I stayed here because we were goin to a movie premier in LA. It was a great price for the room, I think ours was a suite. The bedroom had a separate door and the whole place had wood floors. The location of the hotel in Ontario is great. The Ontario mills outlet center and the Ontario airport are close by. Many places to eat and be entertained. Comfortable king size bed:D. The lady who helped me check in was really nice. She made it quick and easy.
There was just something about this place that I couldn't quite put my finger on, but it didn't feel right. It looks like a modern place, but as you walk down the halls, there are a lot of things dirty and old about it. We literally checked in, dropped out bag, left for the movie and came back around 2 AM. When we went for our showers, there was only one towel which is something I read in other reviews about the place. Then I went to find a vending machine to get a bottle of water for my wife and the guy at the front desk helped me find it. It wouldn't, however, take my bills. So I went back to the front desk and asked for change and the gentleman said he didn't have any and wasn't very helpful. Everything else was ok for pretty much just sleeping.
the room is always nice when we stay there I love the rooms
I booked a room the tv didn't work and our fridge didn't work. There wasn't any ice in the ice machine either. Also, I left behind my retainer Box and I'm pretty sure one of the maids threw it out.
Pros We were given a refund with no hassle. Big shower
Cons Cockroaches Stained bedding, couches, floor and walls. TV remote only worked 12 inches or less from the TV Wireless internet didn't work Wired internet no cables so couldn't use. No iron or ironing board Guest services didn't answer phone had to go down from third floor to the desk. Continental breakfast was minimal. Oatmeal, cereal or mini muffins.
The hotel was in a nice area and the staff were all very professional. For the price I got my room at I was very pleased. Me and my partner stayed for only one night and never needed to call the front desk for anything. Everything we needed was in the room.
I wouldn't say it was very fancy, but it was clean and to the point, very professional.
There was cockroaches in toilet No towels in room Wholes in wall Hair on pillows The pillow cases had not been washed they where so wrinkled and with hair and dirt on them Ice machines broken Spa tub out of order Black dirt all over what was suppose to be a yellow wall TV's out of order in our room
The space and decore was great for the price. Rooms were up to date looked like had been recently renovated. Sheets were clean and beds were comfortable.
The smell in the hotel was not very welcoming smelled like an old building that allowed smoking before. The walls in the room were dirty and dinged up. The window in our room had dirty finger prints like if someone crawled in and out. Defiantly made us question how safe it was.
Large and comfortable rooms, great location, and dog friendly.
Pool wasn't heated, no towels.
The sinks where clogged and no towels. Mediocre hotel at best. Looks like owneres are pretty cheap.
Comfiest bed ever and the nicest employees.
The beds are comfortable. Nice shower.
Extremely friendly and helpful staff. The laid back atmosphere. The King suite room is quite comfortable and is very spacious. There is not a tub in case you want a bath but the shower is large and more important to me than soaking in dirty water anyway.
There were a couple of minor misses which translate to small inconveniences; no towels in the room at time of check-in and shower door that did close all the way allowing water to puddle outside the shower enclosure and around the toilet.
Need to upgrade your lounge area. Also, need to keep are stocked!