|General||24 hour front desk, Air-conditioned, Complimentary breakfast, Laundry facilities, Parking (free)|
|Internet||Internet, WiFi (free)|
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|Extended Stay America|
Good, 152 reviews across the web
|Hotel||Hotel is nice enough. 70% positive comments.|
|Service||82% found the |
|Price||Price is reasonable. 79% mentioned it positively.|
|Ambiance||Nice ambiance. 70% positive comments.|
|Beds||67% didn't like the |
|Noise level||77% thought it was |
|Hotel Building||Building is not very nice. 61% negative comments.|
|Breakfast||57% were |
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My room smelled like cigarette smoke.there were burn marks on the carpet.when I got home I had to wash everything because everything smelled like smoke.
There wasn't anything that we liked about the hotel.
The staff was rude, they put us in a smoking room & we asked to switch. They said there would be rooms available in 3 days but when we asked on the 3rd day they said there were no non-smoking rooms available. The entire floor smelled horrible.This hotel is in a decent location but the staff was incredibly rude. We actually heard a staff member telling someone checking in that she could give them the sheets for them to make their own bed if they wanted to check in faster. The beds were incredibly uncomfortable, the kitchen had cheap, mismatched utensils and not enough of each, the refrigerator leaked and since we booked with Priceline they said that we couldn't move from the smoking room we were in because it was first come, first served. The entire floor we were booked on was for smokers and it smelled horrible as soon as you exited the elevator. There were holes torn in the screens on the windo...
a little dirty, our dog found some else's empty bottle under the bed along with other items.staff was nice breakfast was ok location was great for us pet friendly with pet friendly eating close by nice place to stay.
Friendly staff. Nice and quite area,away from freeway noise.
No complaints.Nice quite hotel,clean rooms. Away from traffic noise. Nice,friendly staff.Would use again.
Good location, close to Honda Center and has movie theater and restaurants within walking distance.
Hard to find hotel -- at the back of a parking lot in the shopping center -- no obvious sign. Not clean -- other people's hairs stuck to walls in the bathroom. Hallways smelled of smoke. Carpet in lobby was dirty. Breakfast was coffee and a granola barThis is an ok hotel -- good location and price. However, not very clean, not good breakfast. Staff not responsive at the desk -- no one at desk, no bell to ring -- stood around for 5 minutes, then found out they were sitting at a desk out of sight and never getting up to check if someone was waiting. A bell would help. The cards for the room kept locking us out -- the staff was good at recharging the cards and they promptly fixed a problem with our curtains. No pool or exercise room.
the full kitchen is very convenient.
My room wasn't ready and when it was the bathroom sink had hair all over old soap was left in there.I usually love staying here. Upon check in at the 1st hotel, I was told my reservation had been cancelled and they were sold out and I no longer had a room. I had a printed confirmed booking in front of them and still, no room. The main reason I booked this hotel is to attend an annual event at the honda center. It's convenietly close and walking distance. So now they send me over to another Extended Stay which is almost 3 miles away. Meaning I would now have to drive or pay $15 for a cab, each way. I arrive to this other hotel now, had to wait in line for only 1 person who was checking in 10+ people. Now I'm being told my room isn't ready and now I've spent an 1 1/2 hours waiting to be checked in. No one ever apologized for any inconvenience. I stood at the counter another half hour while the front desk figured ...
Great Location, very easy check in and out and lots of parkingthe location was great if you are planning a trip to the Honda Center, plenty of parking and restaurants all within walking distance, very friendly and helpful staff and even the smoking rooms did not smell like smoke
This hotel is crap. Dirty floors, dirty walls, broken fixtures... just stay away.
Everything was bad. The service and the rooms were horrible.I originally booked two queen rooms via Priceline but when I got to the hotel they gave us two double rooms because they didn't have any queens left. When I entered the room I immediately saw that the floors and walls had not been cleaned in a while. I attempted to get some water from the filter on the sink but was immediately greeted with a stream of rouge water coming from the back of the tap. The filter was an add-on and was located at the base of the unit but the ACTUAL filter was gone and the sink itself was broken. Attempting to put my clothes away found that the closet fixtures had been broken and replaced haphazardly and the drawers looked like they had NEVER been cleaned. I will be incredibly surprised if I did not catch a disease from this room.
Room was good. Location good for the places I was visiting.
Hallways smelled funny. I was loading out of hotel around 11:00AM and key cards became inactive to the room about 11:05 and exit to parking lot about 10:30am making loading out extremely inconvenient. I had to walk around to the front of the hotel to solvNice restaurants, movie theater and shopping next to hotel.