There was a very strong smell when we had the AC on. Like cleaning products.
Mattress was thin like a cot. Had to use blankets to provide extra padding to the bed.
the staff very nice, room very clean
It's very quiet and the staff is professional and polite. The rooms were cleaned everyday and when we needed more towels housekeeping gave me more!
The pool is very small and in texas there should be a shaded area by the pool for people to sit on the lounge chairs.
Complimentary breakfast was really good. Kitchenette was great since traveling with an infant.
Pool and pool area was full of ants, we couldn't check in until an hour and a half after check in times due to rooms not being clean and ready, and only 1 elevator for entire hotel which was really slow and made horrible noises at times.
Rooms and breakfast
Very clean! Good breakfast. Good shampoo!
The pool area was on the small side
your staff was very knowledgeable as well as helpful, i like the fact that you receive a call to insure that you are in the room and all is well
Cleanliness and location were good.
The breakfast set up was not the best. The food was not very good.
Except for the overpowering freshner, the hotel was very clean and nice.
Hotel was Very clean and up to date. Desk clerk was nice and check in and out was fast and easy. Great place to stay. Left early. Did not stay for breakfast.
Everything was great.
The room space and the comfortable bed
The Springhill brand is always a good choice.
Looks like they're doing some updating... needs it especially in the bathrooms.
The people we nice and it was not overly crowded. It was a quite hotel
The staff was very friendly everytime we ran into any of them in the hall, common area or just coming or going they would always smile and ask how everything was.
The rooms and hall had a very strange smell it wasn't a bad smell or anything just not a potpourri type smell.
Seemed new and clean.
The clerk wasn't helpful at all, would not give us a room with two beds even though I had two kids with me, and the hotel was practically empty the night we were there.
I will NEVER book this hotel again!!!!
in addition to being HORRIBLE, they way oversell the breakfast and way under deliver!
Nowhere near as nice as others in the area.
Room was okay.
We got there late at night and the hotel clerk made us feel very welcome. A very friendly person. I would definitely recommend staying here.
We've stayed at this location twice now. In June we had our 8-year old granddaughter with us. We took advantage of the pool which we all enjoyed. Both times the highlight of the Springhill Suites at Pearland has been the friendliness and professionalism of the staff! The moment we stepped into the lobby, we received a very warm Texas welcome! As we made our way to our room, we were greeted by the relaxing sounds of water ...a beautiful sheet of water cascading down a large column of glass which is positioned between the hallway and the eating area for the breakfast buffet. That brings up my next favorite thing...the best complimentary breakfast buffet I've ever experienced!!! There is a wide variety of food to choose from... topped off with Texas shaped Belgian waffles. It is kept well stocked. It is the only hotel buffet I've ever seen which provides ''to-go boxes'' and small ''to-go bags'' which are perfect to take breakfast to the room for my husband who wanted to sleep late. When I requested two packets of coffee, I received four. This is a good example of how accommodating the staff is. We felt the discounted rate for 62 years and over was a very good value. We'll be looking forward to the next time we need to stay in that area.
Our family stayed at this hotel and we found it clean and the staff was friendly and helpful. We normally try to stay at the Embassy Suites so that we can have two separate spaces with televisions -- one for the adults and one for the children. Though this hotel does not have two separate spaces with televisions, it did have a very nice LCD television and two queen beds, a seating area and a microwave and refrigerator (a must with the kids). We just brought along a portable DVD for the kids and all was well. We were visiting family in the area and we will stay at the hotel again. We did not have time to try out the pool or fitness areas, but they looked just fine. Hopefully, we will have time to try them out the next time.