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Passenger van |
Full-size |
SUV |
Standard |
Premium |
4 locations in Pella
Filters
Reviews
8.0 Very good
Dec 2023
10.0 Wonderful
Nov 2023
10.0 Wonderful
Oct 2023
6.0 Okay
May 2021
Cons:
The vehicle we had reserved had been "given away". We were given an upgrade; however it was not very comfortable. We had reserved a vehicle we knew we would be comfortable in for the long drive. Vehicle was dirty inside - used our own wipes to sanitize. Windshield wipers did not work properly. Was stressful on day 2 of the drive in the rain.6.0 Okay
Feb 2021
Pros:
The staff was incredibly helpful and friendly, at the airport.Cons:
The person I spoke to on the phone, after my initial flight was canceled, could not have been less helpful, or more condescending.2.0 Poor
Jan 2021
Pros:
NothingCons:
They were not open when I arrived and I had to spend 3x as much getting a car from another company4 locations in Pella
Filters
Reviews
2.0 Poor
May 2024
2.0 Poor
Apr 2024
10.0 Wonderful
Jan 2024
2.0 Poor
Jun 2021
Cons:
Everything can't be rated because I got a phone call from Enterprise telling me that they had overbooked and that I would be on a wait list for a car. That was the last I heard from them.10.0 Wonderful
May 2021
Pros:
Jack at the counter is a wonderful asset to the company. He did a,great job getting us into the vehicle that we wanted.2.0 Poor
May 2021
Pros:
NothingCons:
I spent 35 minutes in line in the hot sun just to get to the counter and be told they didn’t have a vehicle for me even though I had previously reserved one. I thought the point of a reservation was to guarantee it would be there. The employee stated that he had tried to call me to let me know about this but I had zero missed calls and zero voicemails so I do not believe he tried to call me. I will not be renting from Enterprise in the future and will be sharing this experience with everyone I know.2 locations in Pella
Filters
Reviews
8.0 Very good
Jul 2020
Pros:
staff was very friendly. Drop off was confusing as it was no longer Thrifty but Hertz9.6 Wonderful
Mar 2020
Pros:
The entire experience could not have been easier and more convenient.2.8 Poor
Dec 2019
Cons:
My car stopped working. Had to get an uber to get where I needed to go. The lyft they got me didnt even bring me to the right place to pick up my car at first. I had an extremely disappointing experience.2.0 Poor
Jul 2019
Cons:
I reserved a 7 passenger and after my card was scanned and I walked outside, I noticed I was given a 5 passenger. Transaction was supposed to be avoided but there continues to be a hold on my account5.6 Fair
Jul 2019
Cons:
Staff was incredibly rude and very unhelpful10.0 Wonderful
Jun 2019
Pros:
It as quick and easyPick-up location | Pella |
---|---|
Car types | Van |
Rental locations | 2 |
Airport locations | 0 |