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Passenger van |
Compact |
SUV |
Intermediate |
Standard |
Full-size |
4 locations in Penn Yan
Filters
Reviews
6.0 Okay
Sep 2019
Cons:
Could not use the vehicle for what we wanted to as when we folded down the seats there was a bunch of garbage and what appeared to be vomit.5.6 Fair
Nov 2017
Pros:
The car was fine.Cons:
We waited 50 minutes for the employee to arrive. He stated he overslept and offered no apologies. With a 12 hour drive ahead of us we were especially annoyed. Upon return, I waited an hour to drop off. Never saw anyone. Eventually left the keys on the desk and left. Later, I started to wonder if that was an okay choice. I called Hertz corporate and was told that office wasn't open on Saturday. I was never informed of that when I rented the car. Also, the door was open! Not a great impression of this company.2.0 Poor
Sep 2017
Pros:
NothingCons:
When we arrived the car company wasn't open or available so we had to rent another car from AVIS. Car should not have been advertised with being so remote to airport and limited hours of operation. We asked Hertz for a refund and they never got back to us. Very disappointed in customer service and offering.6.4 Okay
Feb 2017
Pros:
Never got instructions on how to use the vehicle at all, including how to start it, which oddly needed the brake pedal pushed! And it took almost an hour to get the computer work set up, which made us late for heading out on a trip. The actual car was great though.One location in Penn Yan
5 locations in Penn Yan
Filters
Reviews
8.0 Very good
Feb 2024
4.0 Mediocre
Jun 2020
Cons:
The original car smelled of smoke. I asked to change the date of the rental and if that would also change my rental price. I was told no, but later they charged me more and unfortunately there was no way to dispute it since it was my word against theirs.10.0 Wonderful
Dec 2019
Pros:
Really easy to book and great customer service!10.0 Wonderful
May 2017
Pros:
Fast and easy service for pick up and drop off10.0 Wonderful
Jan 2017
Pros:
Friendly service, great price!10.0 Wonderful
Sep 2016
Pros:
Great customer service, speedy check-out process, received a clean and gas efficient car...I have no complaints!Pick-up location | Penn Yan |
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Car types | Van |
Rental locations | 1 |
Airport locations | 0 |