|General||24 hour front desk, Air-conditioned, Bar/Lounge, Laundry facilities, Non-smoking rooms available, Parking (free), Pool (children), Pool (outdoor), Restaurant, Safe, Storage available|
|Services||Airport shuttle (surcharge), Babysitting/child services (surcharge), Business center, Car rental, Concierge service, Laundry service, Meeting/Banquet facilities|
|Internet||Internet, WiFi (free)|
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We like the closeness to the beach although it is set on a steep hill probably not suitable for older people. We like the sizes of the rooms. Our second visit and still friendly staff. Compared to ...
We didn't like that we were not informed before booking that the hotel is undergoing a major refit. We did not get the room we booked (spa on balcony), instead we were 'upgraded' to a ...
The resort was up on a hill which kept you out of the hussel and bussel of the area which allowed for a more relaxing time then we usually have in Phuket. The 11 swimming pools added something ...
The resort was under going renervations when we arrived, which we were not informed about at any time we have corrospondance with the hotel. The restaurant was not always open and whenit was the only...
This was our 2nd time at Sugar Palm. Friendly, relaxed, quiet, open yet private atmosphere. Clean, contemporary, well-designed, well-maintained environment with lots of open space with many ...
Parts of the pool had slippery residue at the bottom. Pool water hurt my eyes - couldn't go under water without goggles. Water in the pool attached to our pool-accessed room was little greenish. ...
Friendly flexible and accommodating staff. Very relaxing, great pool complex..
Can be bit of a steep walk, but good for burning off the breakfast!
Great location. Good amenities, yet private. 3 minutes wak from beach.
Have to change lifts going up. Steep walk for 50 m going up to hotel lobby. Staff not accommodating about late check out under any circumstances.
The hotel is excellent, great customer service and friendly staff who always greets and smile and go extra mile to help. The location is great and easy to go anywhere even different islands. The food...
The check out times
Although the bathroom was glorious with a huge bath and the pool was pretty, I can't stress enough how overpriced this is for the area. 2 minutes away you can get a lovely room for literally a ...
The price is not worth the stay. You can stay somewhere down the road in a better location for 4 nights for the price of 1 night here. The rooms are far to get to if you stay on the upper floors. The ...
Situation very quiet and convienient to shops restaurants and beach. Hill not a problem despite being older. Breakfast good variety and friendly service. rooms clean and serviced well by obliging ...
check in not good. told our pool access room not available and shown another hotel for 3 days. we were unhappy at having to move hotels and insisted on staying. we were then shown to a pool access ...
The pools,the staff and the genaral vibe
it is a good hotel with good staff. They have very good breakfast but just a little too salty, i will stay at this hotel again.
the water tap very hard to turn on & alot of ants ( on the table ).