|General||Air-conditioned, Complimentary breakfast, Laundry facilities, Parking (free), Pool (outdoor), Room service|
|Services||A/V equipment rental, Business center, Laundry service|
Good, 51 reviews across the web
|Hotel||Hotel is nice enough. 78% of guests gave positive comments.|
|Service||75% found the |
|Location||Good location. 70% of guests mentioned it positively.|
|Breakfast||63% found the |
|Room Cleanliness||Only 59% said |
|Bathroom||For only 55%, the |
|Reception||50% said the |
|Hotel Building||Terrible building. 75% did not like it.|
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|Read all reviews from Priceline|
location is good
Remodeling in common areas could have been kept cleaner. Stayed at hotel twice in last two weeks. Both times the fitted sheets on the beds would come off the corners during the night. This was primarily due to the sheets being old.Overall the rooms are comfortable and the refrigerator and microwave in each room are very convenient. The breakfast is mostly prepackaged foods and very little protein. For the price I think they could have done better.
Had great customer service. I am a nonsmoker who was reserved a smoking room. The staff had no problem correcting this for me. They actually upgraded our room due to the inconvenience.
They are currently making renovations but it is tolerable.The customer service was great. The room, bathroom, and bed linen was clean.
The staff was great
The level of clean was not really up to standards that we expect.Good location for Pine Bluffs. The mall adjacent to the hotel is like many across the country, struggling, so shopping was not great. The staff at the desk and for the breakfast buffet were very friendly and helpful. Overall a decent experience.
We were treated royally.
Locating it was rather difficult.Very nice. We would stay there again if we need lodging in Pine Bluff.
Once we found it, there was plenty of parking.
The phone did not work...the freezer in the refrigerator was frozen over...the light in the entrance to the room was not working (probably burned out...some of the wall paper in the hallway had been torn off...I have often stayed on HIE...this is the first time I was not completely pleased. It seems to me the management/ownership is taking as good a care of the hotel as is usually done.
The location was excellent. Breakfast and staff were extremely helpful.
They did not make up my room after the first night.
The staff was very helpful.
Not a 2.5 star hotel at all. Carpet in rooms had stains. Bad part of town. Paid for four nights. Only stayed one. Lost my money on this one!There is another Holiday Inn Express across town that is much better. Don't understand why it is rated at 2 stars and this one is 2.5. Priceline needs to reevaluate this hotel's reviews. Not happy at all with the fact that I could not get in touch with a real person and could not get some kind of credit toward another hotel stay. This is the first time I've gotten a bad deal through Priceline, but then again, it is Pine Bluff and there isn't much available there. Still, I wouldn't recommend this hotel to a family or a lady staying by herself. The area is run down and the mall appears to be shut down, at least in part. DON'T Stay Here!!!
We have stayed here 2 years in a row for a family reunion and we have been pleased for the second year in a row. This year we were booked at a another hotel due to a better price but I decided to stay where I knew things were fine last year.