Welcome to the Four Points by Sheraton Charlotte - Pineville. Located in the heart of South Charlotte, we’re convenient to the area’s stunning array of endless restaurants, shopping choices, and business facilities. Nearby attractions include Carowinds Amusement Park, Carolina Place Mall, South Park Mall, and Ballantyne Village. We’re also accessible to all major roads and highways, and close to many area business parks. We’ve thought of the little things to make your stay a comfy one. After a full day of work or shopping, join us for a drink in the lounge or a tasty meal at our full service restaurant. Or, simply relax in our signature Four Points by Sheraton Four Comfort (SM) Bed. Enjoy room service, free High Speed Internet Access, ergonomic desk chairs, and complimentary bottled water, replenished daily. And breathe easy: for your well-being, we are a 100% smoke-free facility.
The person in the next room listened to TV all night with the volume high . Not good.
Location. The hotel was close by to everything I needed to do
The shower was horrible. The showerhead faced the wall and couldn't be moved.
Rooms, clean hotel, nice staff and good breakfast. Pool was very nice and clean.
Tv channels and cable reception. This was the only thing that they need to upgrade. Have hd channels for hd tv.
Beds were comfy and rooms were clean. Staff was courteous. Overall good experience.
I am a Starwood member and was asked at checkin if I wanted a 4 pm checkout. I said yes, but it was not recorded and my mother was pressured to leave at noon, while I was out.
The staff was very polite and helpful. The bar and restaurant also had good specials going on.
Ice machine went out during our stay.
Everything was great except they need flavored coffee creamer and free breakfast. I can get both at holiday inn express and pretty much any other 2 star hotel.Get with the program guys.
Smell in Lobby was pungent. Shower was weak. Window curtains wouldn't close making the street light very bright through the night. Room was right off the lobby and every conversation carried under the door.
I liked it that I could eat at the motel.
TV did not have the same channels as the lounge.
2 complementary newspapers in front lobby.
Mattress was lower on one side.
Mixup with credit card.
Spacious room, really comfortable beds, and easy to get to downtown Charlotte.
Room was large.
Bed was not good. I suspected the sheets were not clean. Soap was generic. Not what I expected.
The staff were quite pleasant.
I got lost on the way there, called 5 times for directions and NO ONE could ever direct me, even when I told them I was on Pineville-Matthews Road! Two guys said rather dismissively, 'Don't you have a GPS on your phone?!'
We asked for a king size bed and got two full size.
Bar and staff
Wifi was awful. Bogged down in peak periods. Totally useless. Even worse, staff is well aware of the issue. Exercise room was okay, but small and cramped, only 2 treadmills and one elliptical. AC was hard to set and noisy.
The room was wonderful, and the staff friendly.
Somehow a charge was put on my room, and I paid for everything with my card. It took three phone calls to get someone to talk to about it. When I finally got someone to talk to he wanted a copy of the charge on the card.
The police coming .. After Priceline messed me up
Yes the manager
This hotel charged a $50.00 charge for purchases on my credit card. I was informed this would be returned on my check-out. It has been 3 days and the credit still has not been returned. Phone calls to the manager have not been returned either.
Cleanliness and staff
I feel like I was overlooked because I booked through a '3rd party'. The room was suppose to be a King bed but it felt and looked like a Queen. I also felt like bed bugs were in rm 310 so I was moved to another room.
Staff was not well trained and not responsive to requests
Bed and pillows were awesome.
TV guide was not accurate and the desk staff were all new and poorly trained. Very unresponsive to requests also.
Staff was kind, room was nice, and location was good
This hotel has recently been converted to Four Points by Sheraton. The staff and the hotel rooms are exceptional. Very trendy and up-scale hotel. Flat screen TVs in the rooms. Beautiful lobby with bar and restaurant. Food is excellent. Wi-Fi, business center, and fitness center are one of the many amenities. I will stay here again.
On the Best Four Points I have stayed at. This hotel changed by opinion on choosing Four points every time I travel . My wife is very picky but this time she had nothing but good things to say. We both enjoyed are stay. The staff were very friendly .Everyone you meet said Hi. Hotel furnshing were new and very tasteful
Everyone was friendly and accomadatingand helpful
Our non-smoking room smelled of smoke, the bed had hollows, the pillows (3 for king size) were little squares, and bright neon lights around the skimpy drape lit the room all night.