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Red Roof Inns
||||Excellent - 487 reviews|
99% found the
staff to be very friendly.
90% said the
reception staff was great.
Air-conditioned Airport shuttle Bar/Lounge Express check out Fitness center Golf
Internet Kitchenette Meeting/Banquet facilities No smoking Parking Pets allowed
Pool Restaurant Spa Storage available Wheelchair accessible WiFi
With a stay at Hampton Inn Pittsburgh-University Center in Pittsburgh (Oakland - University Center), you'll be minutes from Pittsburgh Playhouse and close to University of Pittsburgh. This hotel is within close proximity of Phipps Conservatory and Schenley Park. Make yourself at home in one of the 132 air-conditioned guestrooms. Complime...
Overall Rating - Excellent - 487 reviews
Let me preface this bad review with the fact that the Hampton Inn chain is one of my favorites and I tend to regularly stay in Hampton Inns when I travel, both with and without my family. The problem is not the chain, but this particular Hampton Inn. I booked in here with friends for two years in a row while coming in July to participate in the Pittsburgh Vintage Grand Prix. The first year they managed to screw up the booking and we got rooms with single beds rather than the two beds we had originally booked. We figured it was just something that happened and booked again, earlier this time for this years event...big mistake. After 10 hours of driving to Pittsburgh, towing trailers, then several more hours of setting up in Schenley Park and registering for the event, we were looking forward to hot showers and a good nights sleep. Problem was when we checked in, the night manager told us our three month old reservations had been canceled. With a smirk on her face (I'm not lying, it seem... ... more
We had an issue at this same hotel in early November with a lack of service and problem solving from the management staff. They wrote us a (not apologetic) letter and asked us to give them another try. As the hotel is near family and the breakfast is included, we tried again over the New Year's weekend. Unfortunately, we found more issues. We had called and arranged for a late check-in. Upon arrival the front desk clerk greeted us by name (expecting our late arrival at the time we stated and did, indeed, arrive). He was running a night audit and thus the computers were down. He took copies of the debit card, hilton honors card, and ID. We had made two reservations. One for two nights and an additional reservation for a third night. We double checked with the front desk the first morning and were assured everything was in order. By the third night, we were locked out of our room (around 9:15-9:30 pm - not terribly late); our personal items in the room still. We came to the front desk an... ... more