Located in Playa del Carmen (Maroma), El Dorado Casitas Royale by Karisma All Inclusive is within the vicinity of Dr. Alfredo Barrera Marin Botanical Garden and Maroma Beach. This 4.5-star resort is within the vicinity of Puerto Morelos Town Square and Ojo de Agua Beach.
Make yourself at home in one of the 171 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your Select Comfort bed comes with Egyptian cotton sheets. Rooms have private balconies. Cable programming and DVD players are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Rec, Spa, Premium Amenities
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 13 outdoor swimming pools, a health club, and a lazy river. This resort also features wireless Internet access (surcharge), gift shops/newsstands, and a hair salon. Guests can get to nearby shops on the complimentary shuttle.
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite at one of the resort's 8 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 14 bars/lounges, or 10 swim-up bars. A complimentary cooked-to-order breakfast is included.
Business, Other Amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has facilities measuring 6458 square feet (600 square meters), including a meeting room. Free self parking is available onsite.
Beautiful property, good food! Resort is very big and spread out, be prepared to do a lot of walking. My husband and I don't mind, so no issue for us. There is a golf cart service, but most of the time you will have to wait around 15 minutes before you are picked up. There is also a strict dress code at the restaurants, although it is not listed on their website. My husband was dressed nice one night for dinner, but we were refused because he did not have a collared shirt on. The front desk is also lacking. Twice we've gone and they are less than friendly. This last time in particular, Fernando left a bad taste. Other than that, the place is great! :)
This is the fifth (5th) time my wife and I have been to El Dorado Royale and we still love it as much as we did the first time. They've always been a gourmet all-inclusive adults-only resort but in the last two years since our last visit they've really upped the ante with all of their menus, as well as the quality and presentation of the food. Absolutely fantastic. When you arrive you are assigned a personal concierge who will take care of pretty much anything and everything for you. This trip was to celebrate my wife's birthday and Jose was really great about making sure we had everything and anything we wanted at our disposal to make it memorable. Fair warning: They will try to get you to attend a timeshare pitch in exchange for even more free stuff. Though I've never found them to be that pushy about it and they are very good at accepting a 'no thank you' if that's your preference. Another piece of advice: Don't spring for the best room. Take a level down from what you would normally book and save that money to use at the spa. First of all, aside from the view and poolside options, all of their rooms are exactly identical. The casitias' are also all the same if you go to that side of the resort. The spa is DEFINITELY worth the extra money, especially when you start off your vacation with a moonlight massage on the beach!
Not as impressive as we had expected. Hotel is old. Service was good. Food was decent.
A little pricey but worth it. Atmosphere was amazing
My husband and I haven't had a childless vacation in 7 years. Value and luxury were both serious qualities our choice of location had to posess. Choosing the El Dorado Royale Casitas was the absolute best thing we could have ever done. I have stayed at Ritz Carltons, Fairmonts--- you name it. I paid half the amount for the EDRC, and was 120% pleased. All inclusive hotels have somewhat of a bad reputation for mediocre food or drinks, but the EDRC was all it claimed to be- gourmet all inclusive. Top notch service- and the most friendly and personable staff. My husband and I have picked it to death, and have not one complaint! can't wait to return.
Upon arrival we were taken to the concierge and promptly checked in at 3 pm. The swim up individual casitas was awesome!!!(2934 was the closest room to the beach anywhere) Everything we read online was to the T. Tip- room service brings ANYTHING on any restaurant menu for breakfast on time when u order at night. We ate at the casitas D Italia 3 times (i ordered double food) and every time we were more impressed. We also visited most of the other restaurants and were never unhappy, just more impressed. The resort as a whole was spectacular. The beach was fabulous. Great landscaping, I was a little worried about the reviews i read and the huge sandbags in the ocean but there would be no fabulous beach if they were not there, hence erosion. We spent most of our time at our swim up bar in the casitas section we were staying (2900s), no need to leave, however we did visit 3 other pools, not even half of the pools and they were all spectacular, clean, easy to get drinks, and great staff. I would suggest to anybody to come and visit.
El Dorado Royale was one of the best places I have visited in the last few years. The fact that it is and adults only resort made a big difference. The all inclusive package was a great plus.
First of all, let me say that we chose this locale for our destination wedding without having the opportunity to visit first and, as a nervous bride-to-be, there are so many things that could have gone wrong or minor slip ups that could have made me feel negatively about the resort. Instead, I remember this as one of the most wonderful, beautiful, customer-friendly places I have ever been. Every single person on their staff is smiling 100% of the time. It doesn't matter if it is a waiter coming to get your order, the gardener sweating in the sun or a janitor that you bump into as you round a corner - huge smiles, big hellos and genuinely nice, happy staff. The food is incredible, the grounds are exquisite, everything is clean and well kept. The staff is very quick to respond to any need and there is always someone near, no need to search to find someone if you need something. Unlike many all-inclusives, food and drink seemed to be available 24/7, even if it was just room service. This is not one of those places where you have to make sure you're there between certain hours or you go hungry. They even have a late night burger stand that our friends and family raved about. I have been to a number of all-inclusives in different countries and this was, by far, the very best and the best value as well!
This is an Exceptional resort. My husband and I were searching for an all -inclusive resort in Mexico for a trip with another couple. I have to admit, I am a bit of a hotel/resort snob because I have had the opporutnity to stay at a lot of nice hotels and resorts through business. Because of this my expectations are very high and I was afraid we couldn't afford the same luxury on our budget. I wanted to make sure that the place we chose met at least some of my expectations. I can say unequivically that the Eldorado Royale far exceeded any expectations I had in fact they shattered them. We are still raving about the place and couldn't find anything negative to say. The grounds are impeccable with an endless array of unique foliage, plantings, sitting areas, pools etc.. The rooms, clean and spacious. The pools are in perfect condition. The restaurants - oh the restaurants, by far the best food I have ever eaten. Each night we tried a different restaurant and walked away more impressed than the last. You would think that an all-inclusive would have buffet-style or limited menus. Not the case. These gourmet menus rival any high-end restaurant in Chicago or New York . The presentation of the food was off the charts, desserts artfully prepared by expert pastry chefs. Though it is a large resort and were told it was 96% full, we were amazed at how we never felt crowded. We never had a hard time finding lounging chairs by the pool and were seated almost immediately for every meal. we were greeted with champagne upon check in. I would highly recommend the Swim-up rooms. The lazy river actually runs by your patio where you can jump in and follow it to a large pool or just sit in partially submerged lounge chairs off your patio. There is night life for those who want it and a seeminly endless array of bars nestled in unique settings some quiet, and some with more activity. Lots of thatched huts give you the feeling that you are on a secluded island in Tahiti but at the much lo...
Great place!! Loved the restaurants and all the staff!
The grounds at this resort were beautiful and the staff incredibly friendly and helpful. Very good food at all the restaurants and a lot of options. The rooms were very nice and kept clean. There were a few drawbacks but none of them made a major impact on the quality of the stay. The TVs could be improved in the rooms. While I never confirmed, the pools appeared to all close as the sun went down (~5:00). It would have been nice to have at least one or two of the pools be lit and stay open for the evenings. Also, I know that it is Mexico and it is hot 95% of the year but a few outdoor hottubs would have been nice for an after dinner dip. The in room jacuzzi tubs are nice but it's also fun to be outside in a social setting for an evening dip as well. There are still very large sandbags in the ocean for coral development (and will be for some time). I wasn't bothered by this but if you are looking for an unobstructed ocean view then you may want to check into this. Overall our stay was fantastic. Very relaxing and beautiful grounds, nice staff, good food, and free flowing cocktails. Hard to beat!
We stayed there for one week. The staff was phenomenal, the property was beautiful, and the amenities were average. They promote gourmet experience, one of the five restaurants was excellent, the rest were poor. Wifi did not work 90% of the time. Consider other resorts before you decide to visit this one.
Were to start.... The room had mold growing on the furniture. After a day of going back and fourth with the front desk we finally got a new room. The view was awesome but still had to deal with the aggravation. We thought it would only get better after that but it became worst. The staff is completely unwilling to try to work for you. We had 30 people for a wedding and they gave us a hard time more than 4 of us wanted to eat together. This is just one of many examples. The restaurants are mediocre at best. But even looking past that it was the staff that ruined it all!!!
Terrible terrible terrible I can not say enough about how rude the front desk staff is, very condecending.and the how much they lie. we had reservations for 7 nights and would have left the day we checked in if we had not been there for a wedding. Many in our group got G I problems with stomach cramps and vomiting. We were charged for 3 people instead of two, we talked to the Manager who was very rude he treated us like we were foriegners and stupid. The food was cold and the drinks were warm, the we did not get face clothes for 2 days, the all inclusive mini bar was filled in the afternoon with hot sodas and beer and water, some days we did not get water, the refrigerator did not cool drinks until late in the morning of the next day. After the maids came and cleaned the room they turned off the A/C so the room was a sweat box when we got back. The swimming pools were HOT. The Lomas Travel associated with the Hotel also ripted us off. A very decieving place and all who are associated with it. I would not recomend this hotel at all.
For a 5 star resort this wasn't worth the money. Service was slow, food was not on par for a 5 star. You couldn't order food at the pool or on the beach; drinks were watered down. Service was so slow, in fact self service was order of the day.
For a 5 star resort this was terrible. Service was slow to non existant. You couldn't order food or appetizers at the pool. Drinks were watered down and the food was not on par for this caliber resort . Fighting to find space on the beach or at the pool only makes the vacation even worse. When we asked for extra towels we had to basically bribe the towel person ; simply stated this is pathetic for a 5 star resort.
The resort accommodations are wonderful, that is where it stops. Food, lack of good staff, lack of entertainment, water purification not working, pool quality, saw the lobster diner ( looked rotten ) and many more things make this resort not the one to visit, One good thing, I lost 4 pounds, for not eating the food and getting sick.
If you are not staying in the Casitas, then I would not recommend this hotel. The food is okay, if you like gourmet food every meal. I lost 10 pounds from the lack of food (which isnt a bad thing.) The pools close at 7 and there is absolutely nothing to do at night at this resort. The resorty and concierge really kiss up to you the first few days, trying to get you to pay an extra $1000 to upgrade or purchase their excursions but once you tell them no, then they dont really care about you. The spa prices are ridiculous. $60 for my wife to get a pedicure. The couples massage that they offer for honeymooners is only offered from 2-2:30 or 3-3:30 so if you plan excursions you are going to miss out and tough luck. We drove to a few other resorts when dropping people off and I saw a lot better looking resorts.
We had a beachfront room but did not get the swim up pool. Good choice as it was 65 degrees, wind and overcast our whole stay. Positives: Room was nice and we used the jacuzzi tub every night. Food was excellent. We enjoyed almost all our dinners. Didn't like the International rest. where menu is different every night. Martini bar in lobby was excellent, large screen TV and pool table. Spa was nice and fitness room was excellent. Negatives: Not a lot of activities at resort, must leave resort to do anything. Nightlife is non-existence. Two bars, one w/entertainment very few people. Felt like I was at a lame party. Because resort was so large it seemed like there was hardly anyone there. Waiter/waitresses not very friendly, service slow. Sand bags in ocean take away from the beautiful beach. Hard to get around resort, lots of walking to dinner or main building. Employees kept on try to talk us into time share at the resort. Don't even think about talking to time share individuals at the airport. Bottom line if you want some place to relax and do nothing, then this is the place but if you lilke for a little excitement or entainment not the place to be!
Short and to the point. The hotel was nice, and we loved the room. The upgrade was worth it to be able to walk out the patio into the water/river that flows to the pool. The evening meals were great. The quality of the dinner food/service was excellent. That being said, the wait for dinner was between 15-45 minutes, unless you showed up at 6pm. There was a requirement that all men have long-pants and closed-toed shoes for dinner. I showed up in a silk shirt with nice khaki shorts and leather sandals only to be turned away. As we were leaving, another couple arrived. The gentlemen was wearing jeans with tears and holes in them, and white tennis shoes that were dirty from the sand and beach. They were allowed in because he met the dress code. Kinda weird and a hassle. There are 12-pools as advertised, but the pools are small and crowded. If a place by the pool is wanted, people would secure the place with towels etc by 8am. After 9am, good luck with being poolside. We spent a lot of time on the water off our room-patio, socializing with our neighbors who felt the same. The swim-up bars took a long time to get a drink, regardless of how many people waiting. Most pools do not have a near-by place to eat. Most are a short 2-3minute walk away from the pool area, and again with the lines (for lunch... no closed-toed shoes required, but shirt and shoes required after a 20 minute wait). The spa facility was nice, and the candle-light dinner on the beach was wonderful. Large resort. Lots of staff driving around on carts. Sporadic/difficult to get a ride on a cart. Had a decent time. Would not return.
My husband and I stayed here for our honeymoon and had a few problems with the accomodations. 1) The room smelled awful, musty and dank and extremely damp -- the room was the absolute worst part of our stay 2) Three of our eight days we had to request our sheets to be changed due to the fact that they were clearly overused - rough and as if they had been washed 200 x's at least 3) Food. The only food we enjoyed was La Fuentes -- the rest, including the Italian, was either tasteless or much too rich. Overall the food was poor -- we even paid extra for the lobster dinner on the beach - the lobster was overcooked and our romantic location was overtaken by very bad karoke in the pavilion behind it, 4) The beach was non-existent. \n\nThe Good included: 1) Lunch at JoJo's - great food, perfect location 2) the pool(s)
Front desk and managers don't care about any problem you may have. Hotel is beautiful but their customer service non-existent.
Here's my list of complaints: 3 hours to check in; room damp and musty smelling; no water pressure; dinner reservations impossible to get; staff rude and way overpriced.
service was lousy. staff was rude. room stunk. smelled dank and musty. shower went from hot to cold about every 30 seconds.