I booked a room with view on the lagoon.i received confirmation from you.and I got a room on the commercial gallery.the guy at the reception did nothing for us? No discount and no room change
Everything besides the internet access at the hotel was great -
The system you have in place for guests to hook up to the internet is terrible - we had a problem - and it seemed there was no one able to help us except after hours.
I didn't have a problem with the hotel, however the booking I made through booking.com was a bit of a messup as they were expecting me to leave every day, and every day I had to tell them I in fact was booked in for 3 nights! Very frustrating, but didn't ruin the holiday.
The room was very big, comfortable and clean. A very good restaurant.
The good food at your restaurant!