Welcome to Super 8 Provo, UT. The AAA approved 2 Diamond motel is adjacent to BYU across the street from BYU Lavell Edwards Stadium. The Super 8 has a indoor heated swimming pool and spa, fitness center, business center, guest laundry and offers a Free SuperStart Plus breakfast every morning. The hotel is 100% Smoke Free facility. All guestrooms have Free Wireless high speed internet, hair dryer, iron, ironing board, 25 inch TV with cable. We do allow pet for a $20 per night per pet fee.
the location is ideal for parents visiting their students at BYU.
the service to my room was non-existent.
The staff were friendly and helpful and the furnishings were good.
The room hadn't been cleaned or vacuumed. The shower. Curtain was so crusted with grime it stunk, and the sink wouldn't drain.
Proximity to BYU
We called directly for reservations, and they booked us in August instead of September, and billed us as a no-show. When we did arrive and got our key, we opened our room to find it not cleaned. The room they transferred us to had sticky drink rings on the table & top of the fridge. There was a beer bottle top on the carpet. We had 1 bath towel and 2 hand towels. We had to contact the front desk twice to finally get more towels, and we received 3 scratchy pool towels. There was no butter available at the breakfast, one of the employees had misplaced the key to the locked refrigerator where the butter was kept. Overall, poorly maintained and poor service.
It is very convenient for those who have business at or near Brigham Young University or for those who may be visiting their children at the university.
The outside doors have issues. I had to go to the front desk several times to get replacement keys because they would not open the outside doors at night.
Location suited my needs.
Facilities were filthy throughout, especially in the room. Lobby restrooms out of service all 4 days. Holes in carpet. Holes in walls. Perimeter doors did not get locked at night. Hot tub was empty with pool furniture inside of it, pool was disgusting. Will not return; cannot recommend.
Staff were polite. Checkin was quick. Modest accommodations, about what I expected for the great last minute price I paid. Very close to desired location.
A lot of families there and it was a little noisy late at night.
The room was all I expected it to be.
Hottub/pool wasn't open. I was looking forward to using both.
Worst place I've ever stayed! Never again...
The staff made me feel totally uncomfortable. Stood there five minutes at the counter before theanager would look up from the computer and acknowledge me. He was rude. There is no elevator. I couldn't carryy bags upstairs. Was given a room that was not very clean that was on a corner and faced the street. Didn't feel comfortable staying there so I left immediately and was told I would have to call priceline to get my money back. Called priceline who said they needed permission from the hotel to give money back. Hotel would not answer the phone when Priceline called. No room. No refund. Extremely unhappy. Will never ever use priceline again. They are horrible and would not help me get my money back. It was an all around miserable experience.
Bad service. No elevator. Should let you know that before you book a room. On a busy street with lots of noise. Rude when I asked for a refund. Priceline not helpful at all.