The Luxury Bahia Principe Esmeralda Don Pablo Collection Hotel offers exclusivity and an outstanding colonial design. Its facilities have been meticulously designed to ensure you enjoy a unique stay in Punta Cana.
Great customer service
A little too Americanized
Most of the staff was very friendly and helpful. The room was not luxurious but extremely pleasant and tasteful as well as quite roomy. The food was great. I booked two restaurants but ended up eating my meals at the buffets which had spectacular selection, presentation and taste. The beach is gorgeous- couldn't get enough!
The Staff at the front desk was not very helpful and sometimes, depending on who you spoke to, not very patient. I was a first time guest, not familiar with their protocol but they acted as if i should know what to do and where to go. I would have enjoyed much more "island music" as far as the entertainment. Not that much to do at night in my location, which was Esmeralda. I walked to other areas but did not find much else. either. I would have loved more opportunity to dance to some live music.