The location offered amazing views.The staff could not have been more helpful. We had pre booked some concert tickets they were ready for collection and a member of staff collected them for us without us asking! Nothing was too much trouble all the staff in every department we met were well trained and friendly.
We were a bit dissapointed with our room.We had pre booked two months earlier but found due to the hotel hosting weddings many of the rooms were booked. It would have been useful to us to have know how busy the hotel was going to be when we booked, we could have arrived a few days later and enjoyed more peace. The hotel stay was a special birthday treat for my wife but we were not able to dine in the restaurant as the hotel was busy with wedding parties- however we dined out locally with amazing food and excellent views - this is why people go to Ravello!! Although we had a view we had requested balcony with sea view and we were offered either no balcony with good view or balcony with sea view interrupted by hotel rooftops!!
The classic Amalfi coast postcard view is unique. The terrace restaurant combines this view with an excellent cuisine and service featuring fresh fish and seafood. Rooms are very clean. Beds are comfortable.
The ambience of Ravello itself rather than the hotel & its facilities
For a so called 4 star hotel this left a lot to be desired. The attitude of the staff was frankly surprising. In Italy one expects empathy and understanding. The reception staff could not have cared less. When we arrived we asked for an upgrade for asea view, they expected us to pay the full rack rate despite the fact that the place was half empty. around the pool no umbrellas were provided; there was no service. In order to obtain shade w were expected to sit under trees. On asking to see the manager to complain, we were told they didn't know where she was and in any case she was very busy...
I liked the scenery most of all, the way the rugged mountains jutted out of the beautiful sea, and the design of the ancient architecture, and the beautifull plants and flowers that complimented the scenery, and the tranquil atmosphere of the area.
Magnificent views from the (superior)bedroom. Easy to go to and return from the centre of Positano by bus.
In November, almost every restaurant is closed, also the resto from the hotel.
Helpful staff,Unique location,
beautiful location, wonderful area for dining outside, views
no tea making facilities in the room, slightly disapointing room for such a hotel
Lovely surroundings in a very nice hotel
The lack of vegetables and not very helpful dining room staff
Excellent panoramic views from room, terrace and garden area. Free car parking. Friendly helpful staff.
Small room and tiny balcony for "superior room" . Room furnishings and fittings showing their age. Sat TV but CNN and BBC World not available in rooms.