|General||24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Coffee shop, Express check out, Gift shop, Parking (surcharge), Pool (indoor), Storage available|
|Services||A/V equipment rental, Business center, Concierge service, Laundry service, Meeting/Banquet facilities, Wedding services|
Excellent, 1,216 reviews across the web
|Service||95% found the |
|Beds||78% said the |
|Reception||71% said the |
|Hotel Building||Building is pleasant. 78% of guests gave positive feedback.|
|Room Cleanliness||72% said |
|Price||Price is tolerable. Only 67% of guests had positive things to say about it.|
|Internet||Internet is poor. 55% of guests gave negative feedback.|
|Room Maintenance||67% thought they were |
|Room||67% said the|
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Heated pool ;) friendly staff. Pretty hotel.
The restaurant had some issues with our order but they were so apologetic & gave us breakfast coupons & comped my kids' meals. This is a great way to handle mistakes - well done!
This is a true 4 star hotel. EVERYTHING was perfect right down to the high pressure shower and wonderful soap. Complimentary Starbucks in the lobby for early risers. We checked in at midnight and the front desk woman was AWESOME she was so polite. Thanks
NoBeautiful room and wonderful facilities.
Location and cleanliness
Yes eveytime I stay at this hotel they over charge your credit card you use to check in with. I spend weeks trying to receive the money they owe me. Be very careful and check your credit card after staying here.
tub stopped up during shower.Good location and close to restaurants and bars in downtown area.
Common areas beautiful, Starbucks onsite. Rooms were elegant. Views magnificent.
Stain on floor in first room (possibly red wine). I asked to be moved and they did so without hesitation. Great service.
in downtown Richmond with close public parking if you didn't want to valet. Handful of place within walking distance to eat/drink.
None.Staff was very friendly and informed. Gave them my hotel rewards number which gave us some little perks like free coffee/juice each morning.
The location is ideal when visiting downtown Richmond. Within walking distance of the best historic sites and wonderful eating establishments.
The walls are paper thin. I felt like I was staying in a low rent apartment building. Everyone was clean and well maintained on the surface, but the structure is lacking. Indoor pool, but no hot-tub. We booked because of the pool and expected a hot tub.
NoParking across the street is $4. $20 at hotel. Nice that bellman gave me this info before I parked in the hotel.