Everything about the Gran Meliá Puerto Rico has been designed to envelop you in beauty and grandeur, from its sophisticated architecture and lush, tropical gardens to the serenity of its ocean views. Relax in the YHI SPA with one of more than 50 unique treatments and rituals from all over the world, stand up to the challenge of the two neighbouring golf courses at the Trump International Golf Club, designed by Tom Kite, or simply submerge yourself in the biggest lagoon-style swimming pool in Puerto Rico.
This place is paradise.
Not enough snack or lunch options.
The staff is very friendly and accommodating.
Our first room smelled strongly of mold, had a noisy bathroom fan that had to be on to have light, a shower with absolutely no water pressure (because I think the water was going into the wall, hence the mold) and an air conditioner that wouldn't cycle so we had to just turn it off for the room to warm above 65 degrees. After discussing with the front desk, they moved us to a room in a better location that didn't smell of mold, had decent water pressure in the shower, but it's air conditioner had the same issue. The room didn't feel clean but we made the most of it because we had to. The property's foliage is all old and sparse, just sort of pathetic. We were at this property in 2011 and thought highly of that experience. It's gone downhill. I've heard that if you have "red level" that it's a different experience. We didn't have that opportunity because we purchased last minute through kayak.
Hotel staff was very friendly and cpmpetent
Restaurant prices were very expensive. Patio furniture needs to be replaced.
The hotel is beautiful but I was treated very bad by two of their seller, as soon as she realized that I was not interested in to buy their package of vacations for the next 50 years!!, she went so angry with me and almost told me that I was a poor guy and this was not for everybody. We were a honeymoon couple and Im still amazed of their lack of professionalism. I sent an email to the direction of Sol melia and currently waiting for what they have to officialy say to me about this matter.
Yes, they sell packages of vacations, like some special membership, for the next 50 years or so, they offer you something to go and listen but if you dont buy they went so angry and unprofessional, at least this was my experience.
Hotel facilities are great. Especially pool is great. You can spend a whole day. It is also very close to El Yunke and Biobay activities.
You should not expect foods in the hotel restaurants. It was actually awful. Also the hotel staff are not accustomed to booking.com system yet and they actually charged my credit card twice ! I called them to cancel one of them afterwards but they made me wait for half an hour over the phone and their reaction was so slow..
I liked all the hotel, great price, super hotel pool lagoon look alike, perfect...
It was isolated and very picturesque
Had to walk around in the rain because the rooms were a short distance from all activities.
Great hotel and great service by the staff.Very beautiful hotel and good price for all luxury foud at the hotel.
Everyone was sooo nice at this hotel. Even though the hotel was packed - particularly the pool area - my husband and I enjoyed our stay, especially the beach areas. Beautiful and romantic place. Don Raymond and the manager, Felipe Cervantes were very helpful and friendly. We've never been so pampered in all our lives. Great choice.
I thought the drink and food prices were expensive and did not enjoy the Puerto Rican restaurant, Pasiones (I think that's the name). We asked for a mojito without sugar and it came so sweet that I couldn't drink it. It was the worst mojito - and the most expensive - of all my life. But the Italian restaurant, Tempo, was great, very pleasant, with excellent service.