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3 locations in Rosslyn
Filters
Reviews
2.0 Poor
Oct 2022
2.0 Poor
Jan 2021
Cons:
They didn't have any cars, despite me having (and confirming) a reservation.2.0 Poor
Dec 2020
Pros:
The car was comfortable .Cons:
The pickup was an absolute nightmare at dc location. Not enough people working, huge lines, line waits, they didn’t have enough cars. They also marked my tank as being full when it was not. I was also charged an additional $20 for some unexplainable reason that I have to now spend time looking into. Never again.10.0 Wonderful
Sep 2020
Pros:
The staff was very helpful and friendly.2.0 Poor
Aug 2020
Cons:
They charged me a $180 fee with no information as to why. Terrible customer service.10.0 Wonderful
Jul 2020
Pros:
Super easy3 locations in Rosslyn
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Reviews
2.0 Poor
Oct 2023
8.0 Very good
Mar 2021
Pros:
Staff was friendly and whole process was easy.10.0 Wonderful
Feb 2021
Cons:
Great service! Friendly staff! Gave me a free upgrade since there was going to be a snow storm and they wanted me to stay safe!2.0 Poor
Dec 2020
Pros:
I had to wait an hour outside after arriving on time for my pickup. Once I was inside the agent was awful: rude, unaccommodating, eager to stick me with a pickup truck. What is the point of reserving a particular kind of car if I'm just given what's available after the small car I needed and requested is nowhere to be found, nor, as I was told, is a particular kind of car even guaranteed? I drove the SUV I was given as little as possible while I had it because it was nearly impossible to park it in the city.Cons:
Customer service, wait time, availability, respecting the reservation that i had made.2.0 Poor
Dec 2020
Pros:
Horrible service... additional charges for no obvious reasons. WTH!!!Cons:
Charge what they said10.0 Wonderful
Nov 2020
Pros:
Great staff2 locations in Rosslyn
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Reviews
9.2 Wonderful
Oct 2020
Pros:
Easy to pick it up, drop it off,Cons:
The "needs maintenance" announcement always turned on when I started the car - very annoying8.4 Very good
Sep 2020
Pros:
Both pick up and drop off were very easy.10.0 Wonderful
Jul 2020
Pros:
great value, ease of pickup and dropoffCons:
ability to add points to account9.6 Wonderful
Oct 2019
Pros:
Staff was very very friendly and helpful.Cons:
Would have liked to pay a little less, but this was very convenient.8.8 Very good
Jul 2019
Pros:
Staff was great. Helpful, polite, friendly with quick paperwork and timely departure.Cons:
A written, verbal, or video overview of the car safety and new mechanical features. New cars have changed so much in just the past few years. Foremost would be the blind-spot warning detector, adaptive cruise control and CVT (transmission) manual downshifting (very important in mountainous terrain)10.0 Wonderful
Jun 2019
Pros:
Staff was friendly and helpful. Great upgrade. Easy return/dropoff.Cons:
It was great.One location in Rosslyn
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Reviews
2.0 Poor
Jun 2023
2.0 Poor
May 2023
2.0 Poor
May 2023
One location in Rosslyn
Filters
Reviews
5.6 Fair
Nov 2019
Pros:
The car itself was nice.Cons:
6 hours before the pick up time, I received a call telling me that the car likely would not be available. We had reserved a mini van so we could drive our son from D.C. to college in Chicago. I expressed extreme concern because it was now too late to change our plans and rent from another company. The agent indicated that he would call back shortly with an update, while he tried to locate a minivan. He did not call back. We contacted him 6 hours later and he had not even tried to locate a minivan. He then agreed (again) to look for a minivan. He called back 2 hours later and indicated that he thought it was likely he could secure a large SUV, but that instead of it being available that evening as we had reserved and requested, it would be available in the morning. Then, when we showed up at the pick up spot the next morning (Key Bridge Marriott), the agent was not there. We called his number, only to find out that the agent and the SUV were at the Crystal City Marriott. We were already delayed overnight in leaving on our trip, but we then had to drive to Crystal City to pick up the SUV. While the SUV was excellent, the experience was horrible. I have rented from Hertz for 30 years, and this was the absolute worst experience I have ever had.2.8 Poor
Aug 2019
Pros:
Absolutely nothing. Had a booking reserved and had to call and talk for 15 minutes on the phone with the employee who told me there was nothing he could do.Cons:
The employee at the pickup location literally told me on the phone that I should have called ahead to make sure he had a car. He said he didnt have any cars and couldnt do anything. I told him this was unacceptable and was pointed to a helpline, who just left me stranded in DC waiting on a call.2.0 Poor
Jun 2019
Pros:
Nothing, everything was terrible, they did not have my mini van. It was the worst experience I've ever had renting a vehicle as I was depending on the minivan to move, I had the loading dock at my apt. scheduled and no vehicle. Hertz never notified me that my vehicle was not there.Cons:
Everything, could have called me, could have told me a different location to get the minivan. I probably will never rent with Hertz again.4.4 Mediocre
May 2019
Cons:
No one was at the counter when I arrived and I had to wait for 45 minutes. I was in such a rush at that point that I only checked the outside of the car, but when I got home realized that the interior looked as though it hadn’t been cleaned for months.8.8 Very good
Apr 2019
Pros:
ONLY1 EMPLOYEE. HE WAS FRIENDLY. HE WAS RUNNING 2 LOCATION SAME TIME. HE NEED TO GO ONE PLACE TO ANOTHER PLACE. HARD TO HANDLE AND ANSWER PHONE TO CUSTOMER AS I NOTICE.Cons:
Need help to run more employee for 2 location.2.0 Poor
Jan 2016
Pros:
Nothing.Cons:
I did not receive the minivan that I reserved through KAYAK's website, nor did I receive ANY minivan from Hertz. I sent an email to KAYAK and heard back from "Shannon" from customer service, saying that any and all mistakes were made by HERTZ. My message was, in part, the following: "I rented a minivan from Hertz (Confirmation # G8204778611) yesterday (Tuesday, January 19th) for pick-up at a Hertz location in Arlington, Virginia (1401 Lee Highway, Arlington VA) on Thursday (Jan. 21st at 10am). I was to drop off that minivan on Saturday (Jan. 23, 2016 at 9am) in Lincoln, Nebraska. The rental cost was $382.67. I also purchased rental insurance, amounting to another $27.00. This afternoon (approximately 4pm, Wednesday January 20th), the 1401 Lee Highway Hertz location called, telling me that they DO NOT HAVE a minivan for me. I have been transferred from office to office, and no one can help. I need a minivan tomorrow (Thursday) at 10am, otherwise I will be stuck in DC for at least three additional days as a major snowstorm approaches. So, why would KAYAK.COM advertise a minivan rental from a Hertz location which did not have a single minivan on hand? Hertz (both that local business, as well as the Customer Service center) cannot help me with a thing...." If I cannot rely upon listings on Kayak.com, then I will need to re-direct my personal business to a responsible booking website, as well as inform my employer, my clients, my family, my friends, my fellow professional colleagues, professional affiliations, and any other person/institution in which I am affiliated, etc., that Kayak should be avoided. I expect more than just an email from a customer service representative, trying to pass the buck off to Hertz and not even providing me with a phone number to speak to someone at Kayak about my situation. I was almost stranded in Washington, DC, without a place to sleep and without any means to leave prior to the snowstorm. Kayak's response showed only indifference.Yes. Based on our information, AVIS in Court House is the cheapest car rental location in Arlington. It is located at 3206 10th Street North.
Based on ratings and reviews from real users on KAYAK, the best car rental company in Rosslyn is HERTZ (3.7, 4 reviews).
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