We had an upgraded room which was stunning and the staff were all very helpful. The ski boot room was great with heated boots and very courteous staff.
The hotel is extortionate! Prices are beyond belief! I have never encountered anything like it. Breakfast which is included in room rate is literally a pastry and a drink. You can expect to pay €28 for a tiny fruit salad! Prices are crazy and although beautiful in decor I never felt I could just come in and order a hot chocolate and chill out - not cosy!