Very good localisation, nice service (generally), nice rooms.
Bad/very slow service in bar, additional (high) payments for concierge
Very nice location, good service; fantastic cuisine - greating to the chef!. As well very kind personnel
comfortably, delicate staff
Location is excellent, very close to major tourist attractions in St. Petersburg. Access to the hotel is wide street hence feels safe. There is a convenience store just next door so you can buy essentials such as water, or snacks if you don't want to pay for the expensive room services typical of hotels. The breakfast was good quality.
The room location was a bit off for me, and the room layout.
Staff very pleasant. Nice live music in evenings. Clean. Good sauna/gym but not mixed. Fine dining. Well cited for The Hermitage and Neva embankment.
No water offered at dining table as routine. No tea/coffee facilities in room. No WiFi in room.
It is really super to have a stay in this hotel.Everything is excellent !! If possuble I should give them 12 to 10 instead of 10 to 10. Thank you so much !!!
location, reception and lobby bar service
Location excellent, staff willing and informative.
Common areas were cold, mainly due to high atrium roof. Lobby and bar lacked atmosphere.
Terrace bar and lobby bar were excellent. Staff knowledgeable and helpful. Great location. Room very clean and comfortable.
Pleasent staff, friendly atmosphere, comfortable beds,reasonably good location.
It is a very good hotel, but not a 5* as clasified by the site. More of a 4* delux.