Hyatt Fisherman’s Wharf has an unbeatable location easily accessible & walkable to endless dining options. All 316 guestrooms are redesigned with a new contemporary style. Enjoy in-room free Wi-Fi. Gather & dine at Brick & Beam Restaurant or enjoy a hearty breakfast at The Ward Room.
The place was gorgeous, clean and spacious
But they were so understaffed. We checked in at 430pm and did not receive our crib for the baby until close to 10pm! We had to call them once to remind and I had to remind them at the counter when I came back from the store. We also added some items for them to bring up like baby shampoo and toothpaste, etc. when housekeeping came up at 930pm, he only brought the small items. I asked about the pack and play and he said they never told him. I assumed he was going to ring our toothpaste and the bedding for the baby, no. They didn't tell him about the toothpaste either!!!!! He had to come back twice!!! It was late and waaaaay past the kids bedtime. Sooooo annoying. The ladies at the counter made it seem like they would take care of everything but they didn't. One of them even asked me about the crib check in. Very disappointed.
Price confirmed by booking.com was not registered with the hotel. When they tried to charge a higher rate, I had to present the confirmation email from booking.com in order to get it adjusted down to the confirmed amount.
Close to the wharf and waterfront
Huge construction going on. Had to take side door, make shift reception area. Didnt really feel welcome. would have preferred to stay elsewhere had I known about it.
Price, Location, access to taxi's.
I requested the earliest possible check in time, and after my flight landed on the day of check in, the Hotel text me and said that I couldn't check in until after 3pm. I didn't have a rental car so I had to drag my luggage around downtown SF. I also requested to have a room with a view and a room on the highest floor possible. I was put on the 3rd floor with a window facing the hotels interior roof top. Zero view. There were large cobwebs above the bathroom door frame, the top sheet of my bed was yellowed on the underside and there were a few small stain marks on the sheets that were either wine, juice, or blood. King size bed was not comfortable at all. I HATE the hotels TV/entertainment system. The remote has a rollerball to control a mouse on the screen that is so small you can't read it unless you are sitting in the chair at the desk. Least user-friendly system I've ever used in a hotel. It's like you are watching tv through the computer's "tv application". Really strange.
Location was close to wharf activities Food and shopping choices were abundant.
Location had some logistic predicaments Cable car hub is nearby but there was an accident so I had to take a bus but it didn't go to my END point and I had to walk 5 blocks UPHILL
Great location. Staff was very friendly and accommodating.
We had 2 doubles and the beds sagged in the middle. Very hard for two people to sleep in a bed. Kept rolling into eachother. Please update mattresses.
We liked the appearance of the lobby and room. The location was convenient to many things.
I didn't like the fact that I had to pay for internet at $8 per 15 minutes. It wasn't like other hotels as far as amenities.