|General||24 hour front desk, Air-conditioned, Bar/Lounge, Complimentary breakfast, Express check out, Laundry facilities, Non-smoking rooms available, Parking, Pool (children), Pool (outdoor), Restaurant, Safe, Storage available|
|Services||A/V equipment rental, Babysitting/child services (surcharge), Business center, Concierge service, Laundry service, Spa|
|Internet||Internet (free), WiFi (free)||Landmarks||
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Excellent, 371 reviews across the web
|Hotel||Hotel is great. 80% of the guests liked it.|
|Breakfast||80% found the |
|Service||95% found the |
|Reception||73% said the |
|Price||Great price. Appreciated by 81%.|
|Room Cleanliness||Only 60% said |
|Hotel Building||Acceptable building. Only 66% positive comments.|
|Grounds||Grounds are not bad. Only 66% gave positive feedback.|
|Room Size||Only 59% said |
|Ambiance||Ambiance is not good. 52% gave negative feedback.|
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Breakfast was plentiful and location was great.It was clean and staff was VERY friendly.
The rooms are always in excellent condition. The staff is always very helpful.
Did not like having to pay for parking.Always a pleasant place to stay.
I would say that the staff is very nice, good location, and is close from stores and restaurants.
NoFor the fifth time this year I decides to stay in this Hotel. I had a beautiful suite with ocean view. All the staff is Great, and the breakfast is very good, they have a lot of options, the oatmeal was the best. You will love to stay in this Hotel, is safe, clean and you feel like home. Great Suite and Great service!!
Great location, great rooms, good amenities, great staff
Parking not accompanied (pay extra to park a block away), wifi wouldn't connect and was very weak, breakfast could be better
I stayed at that hotel before, under a different name. I thoroughly like the complete make over, it is fantastic.
Yes, I did not like the idea of the room being left open and unattended during the time it was suppose cleaned. I returned to my room, because I forgot something and for over a half an hour no one came back to the room.I would recommend my friends to stay at this hotel.
Staff friendliness and professionalism; location; accessibility to other venues; cleanliness; and amenities.Na
No complaints.Check in was very easy. Staff was friendly and very helpful. Room was clean and very modern. Location was great to view night life in San Juan. Convenient to 24 hour pharmacy, souvenir shops, and restaurants. Convenient to Old San Juan for touring. Convenient to pier for boarding our cruise ship. I would definitely stay at this location again on a return trip to San Juan.
The hotel had really nice, modern clean rooms. The girls at the front desk were really nice and helpful. The breakfast was great as it consisted of eggs, sausage, and grits in addition to the normal 'continental' breakfast items. It is centrally located
I wish I could have requested room service for the afternoon instead of having a knock on the door at 9am.Overall great hotel. See previous comments
The hotel exceeded our expectations. The location was ideal for our needs and the hotel staff and facilities were great. I have already recommended this hotel to friends.
I have nothing negative to write.Excellent all around!
Arrived about 12:30, but wasn't allowed into room until after 4.
We got upgraded to a suite and it was a very bright clean hotel.
No.Booked last minute after we got off of a cruise. Had no expectations. This hotel was very nice. If I did not know it was a Best Western, I would guess it was a Marriott or Hilton. It had a light cool décor and free internet, free breakfast, we sat by the pool in the morning and ate our breakfast. It was a cool place. It's twenty seconds from the beach! I would like to come back and spend three or four nights there. Jeffery Severn Maryland