The location! Right on the beach with 2 nice pools and a tiki bar. Nice staff. 10-15 min walk to St. Armand's circle. You can rent bikes or take the shuttle as well.
The rooms need updating. But they were clean.
Cheaper than some other locations On the beach Staff was friendly and kind
The property is getting older. Needs updating
The location and the staff were great.
You pay for being right on the beach but the rooms and resort are very run down. I would not stay there again for the money I paid but if they updated I would come back.
Location was awesome, the staff was great, the pools, shuffleboard, chess, free bikes, beach toys and towels, umbrellas and beach chairs were great. The staff handled a situation with our neighbors smoking and being loud at 1am very well.
Any sound travels directly through the walls as if they were cardboard, or you were camping in a tent outside.... be prepared for this is if you need to get sleep on your vacation!
Lets people smoke in the hallways and hits you with a daily resort fee above the advertised daily rate.
Nice clean pool area and beach right there. Nice lounge chairs for the beach and towels provided Nice pool bar with some live music over the weekend in the late afternoon.
Carpet in the room was disgusting and dirty Toilet kept running and had to keep jiggling the handle! Told the manager, but he did not seem like he really cared - just said he was sorry and thanks for letting him know. Pretty much ignored the issue. We were not really told about the extra resort fee of $25.00 a day when we checked in and found out when we were leaving - it was a surprise to us. They said a note about it was in our room key card holder when we first got into our room, but since we had already prepaid for the room through Getaroom through Kayak we assumed that was already included. It was certainly not very clear.
Location and some of the staff ( In particular the bar, housekeeping and pool staff). Right by the beach and a short walk to the circle. Some of staff were nothing short of amazing while others (guest relations & restaurant) left a sour taste everytime you interacted with them. The pool was clean and very well maintained. The bar staff were entertaining and cheerful. The pool staff and housekeeping folks were courteous and friendly.
Good was expensive and staff were rude in the restaurant. Poor follow through and ignoring any issues by the from the front desk. Front desk Manager while pleasant not prepared to take any responsility. Had pre-booked for 2 weeks - had to put up with cockroaches in the room, telephone that did not work and an air conditioning system that you could not control in the room. There are a number of great options near by. Also levied with resort fees on the day of departure without any previous notice - others have mentioned this in the reviews. I cannot recommend this Resort as it desperately needs an update, a public health inspection and improvement in hotel basics.