Your business travel will be a pleasure at this Hawthorn Suites by Wyndham Chicago Schaumburg hotel, just off Interstate 90, close to the business district and only 14 miles from Chicago O'Hare International Airport. Pets are welcome at this hotel, which offers complimentary wireless Internet access and complimentary hot breakfast and hosts three Manager Receptions midweek. Unpack and stay a while in the spacious suites, which come standard with oversized work area and fully equipped kitchen, and work out in the exercise room. This hotel offers a deluxe vending area for last-minute items, outdoor grilling area and coin-op laundry facilities. Finish work details in the business center, which offers complimentary wireless Internet access, printing, fax and copy service, and computer access. Parking is available for all vehicles, and there is no charge for kids through age 17 when staying with adults. We are a smoke free property.
We were two people on a business trip. Upon our deal was approved, I called the hotel to verify that we need a two beds room. We were told we needed to pay another $50 for a couch bed. One of us had to sleep on the floor. Never want to stay at this hotel
The room was clean & had had MANY features. The bed & air conditioner was FANTASTIC!! The bed, pillows, and covers were perfect, best rest ever!! And I like it COLD! This AC actually had a thermostat. I had it set at 60 degrees and it worked perfectly.
I liked everything my stay was great & I was very impressed!! The room had a full size fridge, stove, pots & pans, utensils, & a dishwasher!! The shower had very hot water. They also had a free breakfast too!! Checkout took less than 20 seconds too!
Nice room, clean. Staff friendliness, helpfulness. Good breakfast. Free internet.
Lobby and breakfast room a little small. Pillow selection....should include some flat ones.
Size of room, breakfast and location
Housekeeping was horrible and room felt and smelled dirty after cleaning
it was good for amount of money paid
People were awesome very good at there job
It just wasn't super high quality.
Staff was friendly.
Not very clean. Only a queen size bed...too small.
Location was bear where I wanted to be
When we arrived they gave our reservation to another guest that doesn't even have the same name! Gave us the same room key and as we open the door the other guest freaked!! Never stay here again!! Management didn't even talk to us to apologize! Bad!!
Breakfast was really good. The General Manager solved all of our problems. Actually only one problem.
Clean, breakfast was decent.
This may have been an issue with capacity, but our room was clearly set up for one person, and not for two. The double bed was nearly against the wall on one side, and there was only one nightstand. Difficult to maneuver with two people. Room was clean.
The room and hallways smelled bad. The breakfast was just ok. Desk clerk was just barely friendly. The breakfast person was not into his job and it showed.
the location and the staff
this is not a three star hotel by any means, this is it two and a half star hotel at best
Friendly, helpful staff
Food was ok
hotel was dirty and the bed sucked
friendly staff other than check in clerks
check in was a nightmare. The microwave in the room was filthy.the pillows were so small there were no extras and it was difficult to sleep.
Clean clean clean
Fire alarm @3:13am. But it nice to know it works.
The other hotel guests were being extremely loud at 2am and the staff did nothing about it,
All the paper work to stay.
Dirty place, rude staff.
The hotel staff was extremely friendly and helpful. The kitchen in our room contained silverware, dishes, pots and pans, microwave, dishwasher and a toaster. Shopping is nearby which made it convenient to shop for groceries.
The breakfast was above average. Ample space in room. Pet friendly.
Some wi fi issues. No pool. We would have paid extra for a king bed. The queen seemed like a full.
Bed was old, kept rolling towards center
Price and value very good
Did not attend the room the second night
Friendly staff, convenient location
Old fashioned heater with frequent VERY LOUD bursts of noise throughout the night. Room has stale cooking smell
This hotel is run like a prison camp Rude front desk Doors locked trying to get into hotel to check in. Clerk was rude and disrespctful
Staff were very friendly & accomodating
stayed for 5 days and never once did we get the coffee replaced, soaps for bathroom. There was a kitchenette in the room and the dirty towels were taken but, not replace for 2 days. This was an extended stay hotel so that may be what they do.
Breakfast was good. Hostess in am for breakfast was great.
Wasn't given option to select bed. Had 3 people and only a double bed. They wouldn't change our room despite it being half empty. No rollaway available. no pool. Extremely slow check in.
The staff at front desk and breakfast
It was very convenient to the convention center.
Did not like the facts that they only clean rooms once a week for extended stay customers only. They also did not have enough dishes to accommodate a family. Cable TV kept going offline and had to be reset at front desk.
The hotel is convenient to all the major arteries. Having a kitchen was a definite plus!
Initially had second floor room with connecting door. The guest next door cooked very ethnic food which was nauseating and permeated the entire room. Put towels around the connecting door, to no avail. Second night moved to first floor, better.
The sent me to another hotel
They were under construction and my room was in the middle of the construction. No regard for my safety or health. AWEFUL first time experience with Hawthorne hotel.
The original reservation was for a handicapped room. When we presented to the hotel we were informed that they were overbooked and we were transferred to the nearest hotel, which was not close. At the second hotel they did not provide a handicapped room and the hotel was dirty; they reported they were under rennovations as well which did not explain the dirty laundry in the entryway. When I attempted to talk to someone about getting the handicapped room they reported it was not their problem and that supervisor would not be available until Monday. Will NEVER use this chain again and frustrated that my Priceline reservation was not honored.
Two things were very disappointing. First, I had specifically booked a non-smoking room. Upon arrival, they told me they have only a smoking room. I had no choice but to take it. The smell was horrible. Secondly, there was no maid service.
The staff was ok not the best.
They gave my room away, found me a smaller room, but it was not ready. I would never use this hotel again. Aslo breakfeast was package muffin and a banana.
Refrigerator in room sounded like a truck all night long. Bedding was very worn; pillows almost flat.
While this hotel had a very comfortable bed, and the distance to Woodfield mall was perfect, and even the Cupboard room stocked with items I needed for my cupboard was outstanding, and the free laundry machines were excellent, and even the complimentary DVD's at the front desk was a nice touch, it was the staff that made it above and beyond what I expected. Jeff, was exceptionally gracious and personal. All properties can have great amenities, it's the staff that makes the difference. This property had this. Thank you again.
I prepaid and got a good deal. The hotel is very clean and very well organized. About a mile or less from a Super Target and a supermarket. Woodfield Mall is about 5 minutes by car. Free coffee and free laundry included. PC in the lobby.
While the room was wonderful, I did have issues with the cooling and heating unit. I think that the filters in the units need to be monitored a little more, I had allergies flare up in less than 24 hours of being in the room. I did love the fact that they had a ''cupboard'' with things like soda and other amenities available on site.