Hot Spot, Cool Retreat. Live it up in the center of it all. Surrounded by exhilarating arts, sophisticated shopping and championship golf, W Scottsdale is near Scottsdale Fashion Square and within walking distance of the Entertainment District and Old Town Scottsdale. Vibrant Nightlife. Savor modern Asian creations at Sushi Roku, then retreat to the fashionable Living Room for innovative cocktails. Mix and mingle at Shade Lounge as a DJ spins the hottest beats. Workout at FIT, de-stress at Bliss®, or get WET® at our beach-themed pool. New VIP Suites. Our 230 rooms offer stunning desert views, signature W beds and fabulous entertainment. Luxurious style meets ultimate comfort in new suites on a private sixth-floor wing. Each boasts a separate living room, a high-tech kitchen and en-suite laundry.
The location was solid. Right in the middle of all the clubs and bars. The concierge was wonderful. She rocks. B
The Mega Suite and the additional rooms were dirty. It was pretty gross. Stains and uncleaned furniture. The customer service was the worst I've ever experienced. We had a bachelor party and spent well over $5000 for two nights...you'd think they would go out of their way to make us feel special...complete opposite. They treated us like we were in junior high. They showed up with security guards to the Mega Suite (which is like a rockstar's second home) and made us leave because we were too loud. Keep in mind it was ten guys playing beer pong in a very large room (harmless) and the club downstairs was going full blast...strange that we were being too loud (we weren't). Initially they wanted to kick us out with no refund, but I kept calm and talked them down even though we were doing nothing crazy. At the pool, they treated us like crap as well. It was very odd. The whole staff out there felt super entitled...it was so lame. I've been to a decent number of clubs and the attitude here was bad...definitely the worst for a hotel. Had I known you can't hang out in the biggest "party" suite and actually party...I would have gone to a different hotel. Make that clear before people stay at your hotel. Finally...news flash...you're a hotel, not a club. You're goal is make your guests feel welcomed, not harassed. The GM at this hotel was the worst of them all. Time for the W chain to clean up management at this place. He has let this hotel fall to 1-2 star level. Absolutely awful.