|General||24 hour front desk, Air-conditioned, Bar/Lounge, Complimentary breakfast, Express check out, Gay friendly, Kitchenette, Laundry facilities, No smoking, Non-smoking rooms available, Parking (free), Pool (outdoor), Wheelchair accessible|
|Services||Airport shuttle (free), Business center, Laundry service, Meeting/Banquet facilities, Wedding services|
|Internet||Internet, WiFi (free)|
|Policy||Pets not allowed||Landmarks||
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Good, 350 reviews across the web
|Breakfast||80% found the |
|Service||77% found the |
|Restaurant Prices||85% were |
|Hotel Building||Building is not very nice. 52% negative comments.|
|Reception||53% indicated the |
|Room Maintenance||93% thought they were |
|Hotel Cleanliness||58% thought |
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The location was down town. The room was newly renovated
I felt good there, and the food and the lady working there, front desk, i called to get help, gps went crazy, even just started there one mo. she got me there in about five min's. And was sweet to me, as she calmed me down and quickly had Luis and I in
my ice box was dirty, I had to get a maid to take the non working coffee pot out and get the next's room's and it worked. The rest was niceI say 3 1/2 stars !!!!!!!!!!!!!!!!!!! or maybe a four star its NICE
Smoking in rooms on a non smoking hall, people smoking in the breakfest room, cold food, coffee not kept up... etc.....very dissapointed... The manager was going to discount my stay, but could not because i booked with priceline. They had to change my room because i only had one bed when i needed two and they gave me a difficult time. The manager was sweet and tried to be very accomodating. the rest of the staff was rude. I will not stay here again nor will I suggest it to anyone.
The only good thing I can say is it's in a great location, close to many casinos, etc.
Dirty and poor service. Room was on second floor with no elevator. Husband has a bad knee so that was terrible.NOT the quality expected for what we booked as a 3 star hotel. We checked in late on a Friday night & went straight to bed so didn't look around much that night except to realize there was no elevator to the 2nd floor, only stairs. The next morning I started to make coffee and the coffee pot carafe in the room had dried coffee & mold in it. Called the front desk & they told us they would alert housekeeping. We finally called directly to housekeeping 30 minutes later to discover they knew nothing about it. Another 30 minutes later we finally did get a new coffee pot & carafe. White shower curtain was covered in black mold along the bottom. Side entry door downstairs was broken & anyone could come in without a key card.I complained about everything to the...
There was no running water in the bathroom sink plus there was mold in the bathroom....
HUGE suite! We stayed on the 4th floor of the main building and our suite had separate bedroom and living rooms, as well as 2 bathrooms. Everything was clean but could use updating. It was a 5 minute taxi ride to Horseshoe. Breakfast was ok.
The lounge is closed and the casino shuttles only run until 11.Definitely will start there again as long as our room is in the main building of the hotel. Friends paid the same price for a suite half the size of ours and located in the other/back building. No elevator in the other building.
Location and shuttle.
Priceline booked us in a smoking room without asking. The hotel was booked so we couldn't move. All of our things smelled like smoke when we got home and I had a headache because of it.The hotel itself is fine, but Priceline should ask before sticking someone in a smoking room. The first time we stayed at this hotel was a great experience. The stench of past smokers in our room this last time ruined our experience.
Location. We chose to stay at a different Hotel in Bossier City.Interstate noise and renovations being done to the Hotel gives it a 1 out of 5 stars.
Location was good
I had to ask for towels the front BBC desk could not beleve we didn't have towels in our room. There was another couple we ran into the elevator that had just picked up towels as wellGood location reasonable price. Dirty hotel and its out dated.
The hotel was older but very nice
Difficult to get to the hotel if coming from east directionOlder hotel but they are in the middle of remodel. Very nice for the price.