|General||24 hour front desk, Air-conditioned, Non-smoking rooms available, Parking (free), Pool (outdoor), Wheelchair accessible|
|Internet||Internet, WiFi (free)|
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Excellent, 73 reviews across the web
|Service||95% found the |
|Beds||86% said the |
|Hotel||Hotel is great. 85% of the guests liked it.|
|Breakfast||85% found the |
|Room Cleanliness||84% said |
|Hotel Building||Building is not very nice. 55% of guests gave negative feedback.|
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the location was directly off the hwy exit, yet it was nice and private
nothing it was a great experienceVery nice rooms, the front desk clerk was awesome, quick, friendly and helpful
Clean, very clean.
Customer Service. Front desk was not friendly. Breakfast has a weak selection. But the food they do serve is edible.Great place if you need to be in the area, not a place you go to for the sake of being there.
Front desk and cleaning staff excellent
While there, we experienced approximately 5-7 inches of snow. All parking lots around the hotel were cleaned & salted, the hotel was not. I discovered the reason was the owner had not paid for the prior snowfall. Poor mgmt if you ask me.Signs in room and on front desk indicate if you forgot anything to just ask. We forgot mouthwash. When asked, we were told the regular Best Western's were not required to carry it, however they had toothpaste. Another poor mgmt. decision.
The staff was attentive and very proactive. Kena did an awesome job at managing the breakfast area and assisting guests with their needs.
People in the breakfast area with no shoes/shirts on. I can't fault the hotel on this as this is guests' behavior but some guests are confusing the breakfast public area with their private kitchen.
The staff was friendly and efficient; helpfull and knowledgeable about the area. The room was clean and comfortable.
I did not need my room key to enter the buliding from the side entrance which happened to be near the elevator and out of site from the main desk. At 2 am, I retrieved items from my vehicle and entered the buliding w/o my rm card and unseen.I would stay @ the Best Western in Smyrna De. again should the need arise. Its location is convenient and centrally located with restaurants, pharmacies, shops, and gas stations. The staff was friendly and helpful. The room was clean.
What I liked best about this hotel was leaving it.
The bathroom was not properly cleaned. The room was stuff and before I left I saw a roach in the bathroom.I will never return to this hotel again. We've stayed here in the past and never had an issue but after seeing a roach in the bathroom I'm inclined not to ever return. I will drive further into Dover rather than stay here. The location is convenient as there is plenty of restaurants and stores around but the bathroom wasn't cleaned properly and the bedding looked worn. Overall, our stay was not good and I would not recommend staying here to anyone.
The fact that it is a Non-smoking facility
The Priceline description said there was an indoor pool. That was the reason we selected this hotel. So, I was very upset and my son thoroughly disappointed that there was only an outdoor pool and it was too cool outside to use.The hotel is rather basic, but it is clean and has all the necessities.
I loved how spacious everything was - even compared to other best westerns that I have stayed in.
We received a scam call and almost gave out our information. The front desk pointed to a small sheet of paper buried onthe desk amongst several other papers that they said we 'should have taken notice of' when we checked in... No one pointed it out...
NoI was just visiting but i have no complaints for the money i spent