|General||24 hour front desk, ATM on-site, Air-conditioned, Complimentary breakfast, Express check out, Hot tub, No smoking, Parking (free), Pool (indoor), Safe|
|Services||Business center, Laundry service|
|Internet||Internet, WiFi (free)|
|Policy||Pets not allowed|
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Location, close to fort Leonard wood
Terrible customer service. I work in the hospitality industry and I am use to do our best to accommodate guest needs. Door lock did not work, second night heater did not work, pool lock did not work.
The staff was so friendly and helpful
The breakfast could use some attention.I would stay at this hotel again. The public areas didn't seem as clean as the rooms and needs to be addressed. I did not like the public use area near the lobby, there was too much opportunity for a breach in computerize info.
The bathroom has a strong urine smell from previous guests. Cleaning service did not mop or vacuum rooms during our stay. The hotel when you walk through door has an old stale need carpet clean smell.the price we paid for hotel was high, i guess because of the brand Holiday Inn. The surrounding lower priced hotels are newly built hotels are half the price of this tacky Holiday Inn and the other hotels location are more conviently located to restaurants and stores than hotel. Buckets in hallway to catch rain water leaking through roof.
It was very close to Ft Leonard Wood Army Base
Hot water is scalding. Needs to be lowered for safety.
It was in a perfect location for us and a very nice hotel for under xxx.
There was no Pepsi in the vending machines. And the bathrooms really should have a fan. It really needed some street lighting up at the road entrance.Overall, it was wonderful and I would recommend it.
Did not like the bed. We were placed in a handicapped room, and the bed was lumpy, felt broken down and overused, certainly needed replacing. The front desk person certainly needs more training, as we were disappointed thoroughly in that department.Although the hotel was fresh looking in the lobby area, the bed was very tired. We would not recommend this particular hotel. It was our first experience like this in a Holiday Inn Express. 1 Star.
The staff was most generous in allowing my son to remain in the room for approximately one hour past check out. He is stationed at nearby Ft. Leonard Wood.