The BEST WESTERN Tillington Hall Hotel in Stafford offers a serene backdrop for any stay in the Heart of England. In a leafy setting that offers peace and quiet for romantic getaways, weddings or business breaks. The hotel is as conveniently placed as it is pretty, within easy reach of Birmingham and Manchester International Airports and close but not too close to Junction 14 of the M6. With a choice of 91 recently refurbished bedrooms, flexible conference & events facilities to suit all requirements as well as a lounge, bar and restaurant to take care of your taste buds. You'll have everything you need during your stay or stop-over.
attitude of reception staff, as it was before 2pm when we arrived, the television was not even plugged in, when we plugged it in we found it was not working due to the ariel wire being broken, the bathroom needed refurbishment as the paper was hanging off the ceiling and did not feel very clean overall
The distance from the activity we were travelling to do. The breakfast seemed to have a lot of variety and was in a buffet style and hot.
We tried to make a reseveration on arrival for the following night and after doing so were sent to two different rooms which were not made up. We then asked the reception if it would be easier if we went for a drink as we did not want to keep going to rooms which were not ready for us. We arrived at around 4.30pm. We got into our room and it seemed pleasant and clean. We then found it difficult to order room service, after having the phone hung up on us we finally managed to order and on arrival to the room we were not given the correct cutlery to eat with. No soup spoon and only one fork and knife between us. The food was ok, but the time taken to order this and going from phoning reception to the room service number was very frustrating.
Had requested non-smoking for both rooms but one room had to be changed as it was a smoking room and the smell of smoke was extremely noticeable.
facilities, i.e. pool, jacuzzi
pleasant surroundings, the hotel is located away from the road. Staff were very efficient and helpful. Nice lounge & bar. Didn't get a chance to use leisure facilities, I'm afraid.
soft bed; room was a bit cold; bathroom seemed a bit institutional & flush didn't work properly; carpet in the room very old with burn mark