The staff were obliging.
The room wasn't very clean. The T.v didn't work very well, 3 channels out of eight. There were two lights out in our room. The double glazing wasn't adequate and the hotel is alongside the busy duel carriageway. One of my party slipped in the bath due to no grip or rubber mat in the bath.
I requested a warm room on my booking form. The room was lovely and toasty and reception asked if I was satified with the temperature - which I was. Food was delicious at the Thai restaurant and the staff were very friendly and welcoming.
Although the room was warm the radiator was extremely noisy - the only way to stop the noise was to turn it off!!!
the hotel was friendly and comfortable with a good range of food available.
The staff were extremely helpful and very friendly. The hotel epitomised Scotland, which I find to be one of the most welcoming countries in the world.
The staff went out of their way to be helpful; the receptionist helped to find another hotel for our onward holiday, on the internet.
The room had no extras, like biscuits with the coffee tray. The breakfast, which was included in the price, was badly laid out with guests having to go to another table to pick up butter, sugar etc. Also the table wasn't checked for essentials like spoons, etc.
Lovely rooms, very clean and spacious
The bathroom clearly hadn't been cleaned for some time. There was hair all over the bath, the floor, the sink, somebody had been poorly in the toilet, the bath side was coming away, there were signs of black mould all around the bath and the tiles. The room itself was very smelly, the window had such bad condensation that just closing the curtains caused my clothes to get wet, the pillows were incredibly hard and there was a monotonous noise through the entire night.
Has a Thai Restaurant attached.
The hotel itself seemed very tired, staff were scruffy and looked as if they wanted to be somewhere else.
Extremely helpful and friendly staff in this family run hotel. Nothing was too much trouble. Superb Thai bar meal, very reasonable prices for food and drink.
Really Good Hotel, very friendly staff good value for money.