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Passenger van |
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Full-size |
Luxury |
Premium |
6 locations in Swansboro
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Reviews
10.0 Wonderful
Apr 2024
4.0 Mediocre
Jan 2024
6.0 Okay
Mar 2021
Pros:
Staff was professional and easy to work with.Cons:
The vehicle smelled like cigarette smoke. It took me a couple of days to get the odor out of the vehicle. I was not given return instructions and had to make the return in a Sunday when Enterprise is closed. There is no one you can speak to for instructions or help. There should be weekend check in information sheets or something on the building/door to assist customers. Not everyone has computer access or knows how to navigate websites to find such information.4.0 Mediocre
Dec 2020
Pros:
Drop off was easy. There was some confusion about driving on a toll road and who owned the vehicle and what I should do. I think that should be simple and clear. The stuff is cheerful if not super knowledgeable.Cons:
All the vehicles were very dirty, even the one marked "clean". The vehicle they had chosen for us was only a 12-passenger after we had reserved a 15-passenger, confirmed we needed 15, and made an extra deposit. We had to go kill an hour in town and come back for a pickup which they admittedly only sprayed down with Lysol and did a quick vacuum. It was really gross and I had to clean it myself to feel comfortable putting my kids in it. There were visible smears of some substance on the dash and visors etc. The fuel was not full at pickup. I wanted to see how far off it was and it took $6 to fill it. I returned it completely full and told them, but they were apathetic. That's disappointing. *They did offer me a 10% discount for it not being clean. I appreciated that (I did not ask, they offered). This indicated they were aware the vehicle was sub-standard.2.0 Poor
Aug 2019
Cons:
They might have had any vehicles to rent, but they didn't, they Were closed for business Sat and Sun. WTF! They couldn't have been more vague re: availability etc. Bunch of non-proff hicks.2.0 Poor
Sep 2018
Pros:
The ease of making the reservation and the attitude of the Enterprise employee.Cons:
The apparent complete lack of coordination between Kayak and Enterprise. The vehicle wasn’t available. A suitable substitute wasn’t available at any of the surrounding Enterprise locations.One location in Swansboro
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Reviews
2.0 Poor
Mar 2021
Pros:
I've rented from Budget before and the staff has always been above par.Cons:
You took my reservation and didn't have a car. Stop doing that. It cost me extra $$ and time.9.6 Wonderful
Jan 2019
Pros:
Friendly staff. Pick up and drop were short and simple.10.0 Wonderful
Oct 2018
Pros:
Key drop since office didn’t open until 1 on Sundays.4.0 Mediocre
Jul 2017
Pros:
the Camry was nice and got great mileage.Cons:
The car had a bad smoke smell. The drop off took an hour because the agent wrote the wrong millage down so I had to go into the airport and wait in line to drop the car off. It sucked.One location in Swansboro
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Reviews
10.0 Wonderful
Jan 2021
Pros:
Staff very friendly and efficient.Cons:
Nothing really.10.0 Wonderful
Jul 2019
Pros:
Yes, Yes and Yes! :)Cons:
Nothing, everything was great!10.0 Wonderful
Apr 2019
Pros:
This rental was truly a great value, and much needed help during a difficult time. Thank you.5.2 Fair
Apr 2017
Pros:
The good price on line.Cons:
All the extra expenses that the Hertz dealer added to the initial price.10.0 Wonderful
Mar 2017
Pros:
Customer service at it's finest. First time renting with them and the service was great from the moment we walked in till the moment we walked out. Friendly and courteous staff. Super helpful.One location in Swansboro
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Reviews
10.0 Wonderful
Aug 2016
Pros:
There was a shortage of vehicles but Pat went out of his way to help me get the car I needed. I was five hours from home and my car broke down so I was desperate for transportation to make the long drive home with three kids. I appreciate his effort to find scar for me.Cons:
Not enough cars to meet the demand.One location in Swansboro
Pick-up location | Swansboro |
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Car types | Van, Minivan |
Rental locations | 0 |
Airport locations | 0 |