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Passenger van |
Premium |
SUV |
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Standard |
Luxury |
3 locations in The Village
Filters
Reviews
2.0 Poor
Nov 2022
2.0 Poor
Oct 2022
2.0 Poor
Apr 2021
Cons:
It says no deposit on your site but the store required a deposit so I couldn't rent and the charge is suppose to refunded but I'm still waiting4.0 Mediocre
Mar 2021
Cons:
For the second time in a row, there were no cars available, even thought we had a reservation. Initially, both times the staff did not immediately offer to help solve the problem. They only help when I got upset and forced the issue.2.0 Poor
Feb 2021
Pros:
The car wasn't clean, it stank terrible like pee, and was disgusting inside, from the previous renter having had a dog in the car. I returned it and had to arrange for a rental else where.2.0 Poor
Nov 2020
Pros:
Nothing - they could not assist us with what occurred.Cons:
i could of had a vehicle not have my vehicle cancelled and given to Amazon approximately 18 hours before I was to pick it up after confirming two days earlier it was available. Buyer / Renter beware - they are giving vehicles to third parties without servicing customers who had reservations. I would not recommend them.4 locations in The Village
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Reviews
4.0 Mediocre
May 2021
Pros:
Fairly efficient check out and check in, convenient location.Cons:
The car smelled of cigarette smoke. I could tell the rental company had cleaned it, but that smell can't be taken out. It was an unpleasant experience.10.0 Wonderful
Nov 2020
Cons:
Everything was great.2.0 Poor
Jul 2020
Pros:
NothingCons:
They didn’t have the suv we rented so we couldn’t get anything!!9.6 Wonderful
Dec 2016
Pros:
Overall the experience was good, the car was in great condition. Of course the offered the extra insurance and roadside service but the rep was not pushy about it.Cons:
There was a 15-20 minute wait while the car was being cleaned. Next time I will bring something to read.6.0 Okay
Oct 2016
Pros:
The car was mostly clean, the customer service agents were friendly and helpful.Cons:
The car I reserved (nor any other) wasn't ready until around 20 minutes after the set pick-up time.7.6 Good
Oct 2016
Pros:
The service was good and the car worked well.Cons:
The first car they offered reeked of cigarette smoke so the employee offered a different car. It was better but still smelled of smoke. As non-smokers we would have appreciated a smoke free car.2 locations in The Village
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Reviews
4.4 Mediocre
Aug 2020
Pros:
They were very sort answers when asked a question or told them something . I told them the car windshield wiper gave us trouble and all they said was “ I’m sorry”10.0 Wonderful
Sep 2019
Pros:
The staff was great9.6 Wonderful
Sep 2018
Pros:
The mini van was clean and fully loaded. Nice staff and I would rent here again, if the need arises.Cons:
The parking lot is very small and with more than two customers can be very crowded. The radio was on when I got in to drive it and I had to listen to profanity for several blocks before I figured out how to turn the radio off. It was on a normal station that just happens to play rap, not Avis's fault but had a child been with me it could have been bad, as toddlers repeat everything!6.8 Okay
Jun 2018
Pros:
ValueCons:
Had a tire issue - a bubble I discovered at the end of the first day. It was clearly irrepairable and the Avis representatives I spoke with agreed. However, instead of arranging/authorizing a local replacement they had a service come out and change the tire, putting the spare (a doughnut) on the vehicle. We were in Gallup, New Mexico for the evening, en route to the Grand Canyon. They told me that since the vehicle was driveable, I would have to go to the nearest airport Avis location and exchange for a new vehicle in the morning. I argued, to no avail, on four separate calls to Avis emergency roadside service that driving 185 miles to Flagstaff, AZ on a spare designed for short distances at slow speeds was unsafe and a waste of time since I could not possibly keep anywhere near my trip schedule. After limping to the Flagstaff airport in the morning (over 3-1/2 hours @ 50mph) they had no vehicles available. They authorized a replacement tire and sent me to a local shop to get it replaced. After it was all said and done, our one day visit to the Grand Canyon was reduced to a short drive through on the way to our final destination. Later in the rental (17 days in all), we had a flat - different tire. Rather than deal with Avis again, I changed the tire myself and paid to have the flat repaired. Had no problems with the vehicle other than the tire issues. A problem or two is understandable, even expected, on a long term rental, but the solution Avis chose was not. Not only was it an extreme inconvenience and a safety risk, it was fiscally foolish. If they had just authorized the tire replacement in the first place, I would have changed the tire and driven to a local shop, saving them the expense of the service (like I did with the flat tire later). Also, I would not have bothered with writing this negative review.10.0 Wonderful
Feb 2016
Pros:
The gentlemen's Danny was a very good customer service representative2.0 Poor
Oct 2015
Pros:
Nothing! Avis sucksCons:
I had a reservation, but they have no cars. We were 10th in line, and they weren't telling us anything. Horrible customer service.2 locations in The Village
Filters
Reviews
10.0 Wonderful
Nov 2023
10.0 Wonderful
May 2021
Pros:
Friendly at pickup and drop off. Went the extra mile when I left my iPad in the car and came back to get it.Cons:
Tire was very low at pickup. They put air in it but it went low again the next day and had to find an air pump at gas station to put more air in it.2.0 Poor
Apr 2021
Pros:
Car was okayCons:
Discrimination/ stereotyped10.0 Wonderful
Oct 2019
Pros:
Staff when picking up and dropping off were both great and quick! Price was awesome as well. The car was. Lean and drove perfect! Could not have been any better in service and staff performanceCons:
Nothing at all3.6 Poor
Nov 2018
Cons:
Explicitly reserved a compact car for the gas mileage as I knew I would be driving a fair distance. When I arrived to pick up my reservation, they asked if I would like to upgrade to a SUV model for an additional 8 dollars, which I declined. After declining, I was told that they only had a truck left so I would be receiving a "free upgrade". So they tried to get me to pay for an "upgrade", then received the same car anyway since it was the only one left. And ended up having to spend a significantly increased amount of money in fuel charges that I was specifically trying to avoid with the compact rental...10.0 Wonderful
Jul 2018
Pros:
People and product were great.process was easyCons:
The rental office is out of the wayPick-up location | The Village |
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Car types | Van |
Rental locations | 1 |
Airport locations | 0 |