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Passenger van |
Commercial |
2 locations in Upland
Filters
Reviews
2.0 Poor
Oct 2023
2.0 Poor
May 2021
Pros:
I did appreciate the ease of this rental. To be be honest I didn’t get a chance to really evaluate this .Cons:
There was confusion , possibly my lack of understanding on how these work. My confirmation said date of pickup and 12 pm. Then it said fate of drop off 12pm I incorrectly assumed this was a predesignated time to pick up. I was wrong in that this time was time of closure. Very frustrating. Did say this anywhere time of closure. Maybe this needs to be clearer for those of us who don’t use these sites on a regular basis.2.0 Poor
May 2021
Cons:
They could’ve actually had a car that I reserved instead of calling me an hour before pickup saying they don’t have ANY cars available all day.6.0 Okay
May 2021
Pros:
The staff appears to be shorthanded and overwhelmed, Their service feels rushed.10.0 Wonderful
Dec 2020
Cons:
Everything was amazing. I just wish the E. Holt location makes it aware that when you transfer a reservation to the airport location that the price will increase because of airport taxes and fees.4.4 Mediocre
Aug 2020
Pros:
drop was good, shuttle service to airport was good butCons:
pick up from airport was poor, long wait to check-in on a Saturday as more staffing was needed.2 locations in Upland
Filters
Reviews
10.0 Wonderful
Sep 2023
4.0 Mediocre
Oct 2022
2.0 Poor
Sep 2020
Pros:
Staff unfriendly and not helpful. They didn't call me letting me know that they were going to rent my vehicle so when I arrived they had no rental car available.Cons:
They should have called me to let me know that they were going to rent my vehicle to someone else. Better communication.8.8 Very good
Jun 2019
Pros:
Easy pick up, friendly staff, easy check out9.6 Wonderful
Oct 2018
Pros:
They ran out of the full size sedans we reserved so they gave us a free upgrade to a compact suv.8.4 Very good
Sep 2017
Pros:
I was able to get it on the day expected.Cons:
I had to wait 1 hour because only one attendant serving customers. And returning the car the only attendant was out to lunch and waited 35 minutes for her to come back.2 locations in Upland
Filters
Reviews
8.0 Very good
Oct 2022
8.0 Very good
Jan 2020
Pros:
Staff friendlyCons:
N/A2 locations in Upland
Filters
Reviews
10.0 Wonderful
Sep 2023
2.0 Poor
Apr 2021
Pros:
I called HERTZ the morning of my rental asking if they had a pick up service and I was told yes. I asked if I could schedule my pick up by 3:30 since my rental pick was at 4:00pm and was told there was no need to schedule my pick up to call back when I was ready. At 3:15pm I called and when I was asked my address I was told that I was out of the 5 miles radius by now it was 3:30pm. Then I was told that I could call Lift or Uber that they would pay for my trip. I requested a pick up from Uber which my trip cost me $52.79. Once I was helped I asked for my credit for the Uber ride and was told that they can only give me $15.00 however, they couldn't even give me the $15.00 credit since I booked utilizing a 3rd party. So bottom line they didn't give me the credit of $15.00 nor paid for the Uber ride. I also had to wait for them to go get the car washed.Cons:
BETTER COMMUNICATION AND BETTER CUSTOMER SERVICE2.0 Poor
Apr 2021
Cons:
No key drop off box. Got charged two extra days because they are not open Sundays.9.6 Wonderful
Sep 2020
Pros:
Even though the Google said that they close at 6:00, we arrived a little after 4:00 not knowing they close at 4:00. After frantically trying to decide what to do, they opened their office up for us. Thank you!Cons:
The interior of the car was a bit dirty, but other than that, it was a great experience!6.4 Okay
Sep 2019
Pros:
CarCons:
Staff and clear explanation of policies regarding pre-payments.2.0 Poor
Apr 2019
Pros:
The wait was long. I did not get the car that I already reserved and paid for. Had to call their 800 number myself to request a refund because the Hertz at this location would not do it.Cons:
What is the point of having a car reserved and paid for if Hertz just gave it to someone else because I was not there to pick it up on time? What worse. The lady came back to tell me there is another car, but I would need to pay more.One location in Upland
Filters
Reviews
10.0 Wonderful
Apr 2024
8.0 Very good
May 2021
Pros:
The process, and light traffic of people at the airport, made it a breeze.Cons:
Not getting surprised by additional charges above what was agreed would have been optimal. Poor foresight on rental companies should not translate to customer pain. Bad business.2.0 Poor
Apr 2021
Pros:
The manager at the chino hills location for Avis was a big help. Otherwise the service was horrible and I will never use Avis again. I will use them as an example of bait and switch.Cons:
Almost everything. Avis is horrible. Thanks to Kayak for providing a good option. I would not take the insurance again as it does not cover the entire replacement cost of the vehicle. Lesson learned to take your insirance option. Slick marketing though.10.0 Wonderful
Nov 2020
Pros:
Helping me with accommodations to drop off the car at different location8.0 Very good
Oct 2020
Pros:
Friendly staff, easy entry sequence and fastCons:
still need a receipt for my employer.10.0 Wonderful
Oct 2020
Cons:
The Dodge Grand Caravan was not Bluetooth equipped, so that was a challenge. Other than that it was an excellent vehicle, spacious and comfortable and traveled the distance well.One location in Upland
Filters
Reviews
7.6 Good
Jul 2020
Pros:
The rental price was very reasonable.Cons:
Through KAYAK I was quoted "Unlimited Miles," however when I arrived to pick up the van, I was told that there was a 375 mi/day limit and that I would be charged $.45 for every additional mile. Apparently, there is a discrepancy between what KAYAK quotes and what AVR quotes - and the customer is responsible for uncovering that discrepancy. The address that I was given by KAYAK to pick-up the vehicle was incorrect... closed due to COVID-19. Luckily, there was someone at that closed location who was able to direct me to the proper address (which was only 2 miles away). The van was clean... sort of. There was a noticeable amount of sand in the carpets from the previous users who, most likely, went to the beach. In light of COVID-19, I was told that all the surfaces were sprayed with Lysol.2.8 Poor
Jun 2020
Cons:
The first van I picked up failed to start after I brought home and packed the van with my luggage. It took me about 30 minutes to reach someone to report the issue. I had to drive back to the location and exchanged out for another van. The overall experience was a bit frustrating.2.0 Poor
Jun 2020
Pros:
Horrible experience will never use AVR.Cons:
For starters, I made a reservation and the office was never open. I waited 2 hours and called the number and no one ever answered or anything. Not even an apology or anything. I had to go to another agency and had to pay more because it was a same day reservation. So upset. Never using Kayak again either.2.0 Poor
Jun 2020
Pros:
When we went to pick up our van, no one was on property. My husband called the number provided. When a lady answered she stated they had no vans available and all reservations had been cancelled. She stated everyone was contacted the day before. I can assure you NOONE from any company contacted us to cancel our reservation. This was for our daughters ‘drive thru’ graduation so we could take our family to see her graduate. This company ruined that experience for her and our family. We spent the entire morning scrambling to find another van, ending up spending 400x the money. Our attorney is contacting this company. What a horrible experience. I would NEVER recommend such an unscrupulous business!Cons:
The business should have honored their reservations. The corporate office should answer their phones and emails. I’ve yet to receive a response from their corporate office as to an explanation. Do Not Trust this rental company. We were not the only customer standing there.2.0 Poor
Jun 2020
Pros:
Absolutely nothing.Cons:
This place was shuttered and in the ghetto and did not answer our many calls previous to and during our pick-up time. It is literally a shell of a rental company and a scam. We were left high and dry on a van rental for a family vacation and had to scramble to figure something else out for ourselves after we spent much time driving out to them and trying to get them to respond. Disappointed and angry!10.0 Wonderful
Jun 2020
Pros:
Super easy super friendly great galCons:
The cost Of the car insurance was very high regret getting it otherwise I was very happy and will use your company again in the futureOne location in Upland
Car rental companies in Upland that rent 12 passenger vans include Avis.
On average a 12 passenger van rental in Upland costs $810 per week ($116 per day).
On average a 12 passenger van rental in Upland costs $3,471 per month ($810 per week).
Along with a 12 passenger van, rental companies in Upland offer 7 passenger vans.
Pick-up location | Upland |
---|---|
Car types | Van, Minivan |
Rental locations | 4 |
Airport locations | 0 |
Popular agencies | Avis |