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Passenger van |
Standard |
Full-size |
Luxury |
Premium |
3 locations in Upper Arlington
Filters
Reviews
10.0 Wonderful
Oct 2023
2.0 Poor
Jan 2021
Pros:
They tried to remedy the mistakes they madeCons:
Understaffed and overwhelmed location. Car was not ready till half an hour after the pick up time. Agent made 3 mistake on my rental contract: wrong check out time, wrong fuel level and wrong check in time.7.2 Good
Sep 2019
Cons:
I thought I had said “airport pickup but had to travel across Cols to the west side to pick up. They then arranged an airport return.5.2 Fair
Aug 2018
Cons:
Vehicle was unavailable at confirmed time.10.0 Wonderful
Mar 2016
Pros:
Both sides of the trip, the service was top notch. Friendly when I signed up, and amazing when I arrived at 9:58, for a 10pm return, that I was going to get dinged. I didn't, and I was allowed to fill up the tank. Amazing customer service from start to finish.Cons:
Nothing...4.0 Mediocre
Dec 2015
Cons:
Car had strong smell of cigarettes. Car had no full tank, but unfortunately had no time to report it. When I returned the car staff tried to charge me extra money because tank was not full. Luckily I had with me the receipt from gas station...3 locations in Upper Arlington
3 locations in Upper Arlington
Filters
Reviews
2.0 Poor
May 2021
Pros:
I booked a car rental for the Columbus Airport. When I arrived at the Enterprise desk, they told me my rental was across town. I asked for help to get across town or get the car to me (no longer an enterprise offering), but the desk clerk basically said "nope, you're on your own". Kayak also provided no additional help. I rented from Avis desk, don't know why I would use Kayak againCons:
Having the car available where I landed6.8 Okay
Jan 2020
Cons:
They could have my car cleaned before I head to pick it up. They make me wait for 20 minutes until they cleaned inside and outside. At the end, they just perform a very quick and light clean on the outside and inside. A very bad impresión.10.0 Wonderful
Jan 2019
Pros:
Everyone was very pleasant and professional.2.0 Poor
Jun 2017
Cons:
Made a reservation 2 months in advance for a car as we were driving a long distance, we were given a jeep while watching another customer without a reservation drive off with the exact make and model of car we reserved. Had to go back in as the reservation was put under the "other driver" which would have made insurance a nightmare had anything happened. Made for a more expensive trip as gas cost is way more then a car would have .... was all just a nightmare7.2 Good
Apr 2017
Cons:
I didn't use pick up or drop off2.0 Poor
Mar 2017
Cons:
I reserved a car on Friday March 10th for Saturday March 11th. As I was leaving the home they called me and told me they have no available cars. Thus, I both missed my trip (which means missing my spring break) and the insurance cost which I had paid to KayakOne location in Upper Arlington
Filters
Reviews
2.0 Poor
Dec 2021
10.0 Wonderful
Aug 2017
Pros:
efficient and found a car less $$$ than the other companies that I had reserved but had NO car now after I arrived/// .Cons:
nothing10.0 Wonderful
May 2017
Pros:
They gave me a great car and it took maybe 3 minutes to pick up. Friendly staff great service great vehicle.Cons:
I called to change my reservation to pick it up about 7 hours before I originally wanted to and was told there would be no issue. I talked to 3 customer service people who were clueless and basically said I couldn't, or said the price would be totally different, before being connected to the guy behind the desk at the location I was picking up at. This guy understood what I wanted, made the change and charged me less than the others said I'd be paying! Train your customer service people to match your front desk people and you'll be much better off.8.0 Very good
Jan 2017
Pros:
The customer service reps at both locations, South Windham, CT and Sullivant Ave in Columbus, OH, were extremely helpful and courteous. The car was clean and got me to where I needed to go.Cons:
I do not appreciate the fact that I was charged an additional day of rental. This is an error. I will be calling your corporate hq to have the erroneous charges removed from my account.8.4 Very good
Nov 2016
Pros:
Reasonable prices.Cons:
The location is very unusual and somewhat difficult to find.4.0 Mediocre
Oct 2016
Cons:
There were a LOT of fees added on after the fact. I was quoted $173 on Kayak but the rental ended up being over $270.Along with a 9 passenger van, rental companies in Upper Arlington offer 7 passenger vans.
Pick-up location | Upper Arlington |
---|---|
Car types | Van, Minivan |
Rental locations | 3 |
Airport locations | 0 |