My need were well catered for, including late occupancy for late flight departure.
No difficulties to report
The actual building was fantastic - we didn't realise it was a converted palazzo so that was a very nice surprise and we loved our room with its split level and view of St John''s square
The staff seemed to lack experience in dealing with hotel reservations and their attitude could have been mistaken for bad manners rather than inexperience.
The owner of the hotel was really nice, helped to solve all the problems. I strongly recommend for everyone to ask for the pick up from the airport for 15 euros. The location is in the central of Valletta, near beautiful st. Johns cathedral.
The restaurant staff was really awful. They are unpolite, and don't pay the attention to hotel guests, because the breakfast is included in the room price and they don't get tips. After the first day waited for the waiterss to come for more than 5 minutes, despite the restaurant was not crowded.