Staff was very friendly and super helpful! Will love to come again!
We didn't have a car, so being only a block and a half from Waterton Station was convenient. Front desk was very helpful. We paid to be on a Club Floor. It was worth it for continental breakfast, all day drinks and coffee, evening snack. The attendants there were really pleasant. I definitely recommend this hotel.
Would have preferred a loveSeat to the two arm chairs in the room.
Staff is wonderful
could use some remodeling and updating of furniture and facilities generally
The staff was very friendly and courteous. Location is very close to subway train and Cruise ships.
the front desk staff were very helpful at all times
I liked the suite setup. I liked the location, as I had a meeting at the Convention Center. I liked the free Internet access.
The front desk staff and valet parking staff were very helpfuland extremely acomodating.
We felt the cleaning staff could have done a better job. There was some question of safety after 2 nights of police present on the streets boudering our hotel.
Thought room was quite small for the money we paid.
staff werwe very accommodating
Very close to conference I had to attend, very pleased about that.
Just the cost of parking, it would be nice to have the cost included in the cost of the room.
The hotel was close to the centre of the city and therefore easy to find our way around. We had stayed there previously so happy to be back.
The room was amazing. Real (glass) wine glasses, robe, computer tableThe corner suite was wonderful. Perfect for a romantic experience.
Not offered any compensation for having to wait for a room when we checked into the hotel well after the posted check in time. We had to wait an hour at a local coffee shop, as there was no where to wait at the hotel other than then lobby, as all hotel facilities were closed.
We heard the traffic in the early morning, people shouting and sirens all night. The appliances were a bit out dated. The parking was expensive and they charged you for the morning newspaper if you placed it in your room. Patrons should be aware of this when booking
This is an amazing hotel which I would recommend to anyone I know needing accommodation in Vancouver. Absolutely fabulous. Clean, very helpful staff, lovely room, great bar, great location.