Front desk is delightful and knowledgeable -- but over-tasked. Location is amazing if you are visiting Schoenbrunn and using the UBahn metro. Restaurant wait staff are pleasant and prompt! They kept the eating area clean and the coffee flowing. The breakfast offering is actually quite good with plenty of variety and fresh items.
Concierge is also Front-desk clerk. This makes for an uncomfortable scenario when you need guidance, but have a line of other waiting patrons behind you (check-out/in, market purchases, key problems, etc.) In the afternoon, there is a bar that is not associated with the restaurant -- and they are quite rude. Actually quite ridiculous. I was berated over (after having purchased) ordering a coffee! After 4 days stay and daily ordering of coffee, I felt attacked and insulted by these two "gentlemen" on our last day in Vienna. They left much to be desired.
it's good hotel & near to the down town the rooms are comfortable you could stay at this hotel for business trips
All the staff can speak english, this is very helpful to international visitors.
Very helpful, professional and nice staff, clean and modern room with good equipment, e.g. Tea/Coffee Maker. Close to Schönbrunn Palace, backery and metro station.
Smart offer for the upgrade from the reception, colors, food, service in the restaurant.
I missed the shoe machine and / or shoe polishing sponge.
We were very impressed by the proffesionalism showed to us by the receptionist of the Hotel, Lena, who really went out of her way to assist us in every way. The Hotel is also very conveniently situated near th Schonbrunn Palace and the Metro station, from which, it only takes 10minutes to get to the centre.
It's only a short walk to Schoenbrunn Castle where there is so much to see & do. Great way to spend time outdoors getting on to European time after flying all night from Canada!
The bed was exceptioanlly comfortable and the room was very clean with good facilities. The restaurant was not cheap but it had great food. Close to public transport too.
Cosy rooms Location staff/service
Lack of minibar in the room
Hotel itself, staff
Breakfast (too expensive)