||||Good - 5 reviews|
Walnut Creek Hotel's Warm Welcome Awaits Conveniently located just off of I-680, the Holiday Inn Express® Walnut Creek hotel welcomes you to the beautiful East Bay area. The hotel's location near San Francisco provides easy access to city businesses and attractions, and it lets you experience the charming beauty that surrounds our hotel's facility. In Walnut...
Overall Rating - Good - 5 reviews
The lobby obviously had been renovated. The breakfast was a cut above for that kind of establishment.
When checking in I was told that I wouldn't get any IHG Rewards points for my stay. Apparently, if the reservation is made through Hotels.com, there are no rewards points given to the guest--the very person who is paying the bill and to whom the points should be given! I don't care through whom I book a hotel room; I don't even think about it. Hotel rooms are booked through some sort of intermediary all the time. That's how the hotels fill their rooms: they use booking agents to get their rooms in front of the biggest audience of potential customers--duh! The most irksome thing about this is I purposely chose the Holiday Inn Express OUT OF LOYALTY. Why would I ever chose an IHG property again when they don't count every stay I make, every dollar I give them?
Everybody was very polite and made us feel welcome. The room was very clean and comfortable. It was a pleasant stay.