Worked out perfectly for a brief overnight stay. Nice indoor pool that our family enjoyed. Friendly staff
Thought the decor appeared outdated
Decent place to stay.
The main thing I didn't like was that I couldn't get my laptop to connect to their wireless internet, either in my room or at the front desk, even with the woman at the desk trying to help. The room smelled very slightly musty, but was otherwise fine.
Check in/check out policy
Lack of available parking, no room service.
Staff was extremely friendly and helpful! Helped me find shopping locations by providing maps and guides for the city.
There was a little stale odor when I first entered the room, but once I turned the air conditioning up the smell went away.
Check in time was delayed because they didn't have rooms ready
The staff was friendly and helpful.
The pool was closed, the breakfast was cold at 6a.m., and they charged my credit card an extra $70.00 which I haven't gotten back yet.
The location was on the edge of large shopping complex with easy access to restaurants, stores, and Planet Fitness.
The pool being opened late night
No. Everything was great
The modern, fresh white bedspreads
No, everything was good
Cleanliness and appearance
I was double billed. Once by Priceline and again by the hotel. When I called the hotel they were gracious and corrected the mistake.
Very clean and fresh smelling. Looks like they are building a hot tub in the pool area.
The walls are paper thin.
Friendly & accomodating
Room was not cleaned.....dirty toliet......someone else's fingernails on floor.....I would recommend you stay at the Holiday Inn across the street!!! After complaining management would not return phone calls until I contacted corporate.
The check in was easy, the room was very nice. The microwave smelled very bad because someone had burnt something in it, but other than that it was a great experience.
Was assigned to stay in Niles, OH for business. Staff was rude and unattentative. Eating area was unclean and disorganized. Blood stains on the sheets. Manager was notified and did nothing. Overall it was the worst stay I've ever had in a hotel in my 30 years of traveling.
i HAVE BEEN COMING TO THE AREA FOR MORE THEN 15 YREARS. AND THIS IS BY FAR THE BEST HOTEL THAT I STAYED IN.COULD NOT HAVE ASKED FOR A BETTER PLACE.