The layout of the room, the amount of space, and the grounds were outstanding. Also for the number of people coming and going it was quite quiet.
As we had activities early in the morning the 3 days we stayed it would have been really nice to have had breakfast available at an earlier hour.
Spacious clean rooms with comfortable beds conveniently positioned near the Interstate Highway in the business quarter.
Yes. When we arrived at the front desk at 11 p.m. on a Friday evening (after a three hour drive), the front desk clerk checked us in promptly. When I opened the door to the room, I found it was not the type of room that we had requested and paid for on booking.com. Instead of a two-bedroom suite that would accommodate our large travel party, it was one room with two beds almost touching each other. I returned to the front desk with my booking.com reservation confirmation in hand. The front-desk clerk said that she didn't have any rooms for us other than the one she provided. I pointed out that we had prepaid for the two-bedroom set-up. The clerk said she didn't care -- word for word! -- and that she couldn't do anything. I asked for the general manager's contact information and said I would call him at home if necessary. When our argument escalated, a front-desk clerk who was just starting his shift stepped in and apologized for the other clerk's behavior. I suggested that he find us another room on the property. After a nice discussion, he provided us with a second room, even though it was inconveniently located at a distance away from the other room. If it had been earlier, I would have left this hotel and checked into a Starwood property using my SPG points. My experience here was absolutely horrible.
Friendly staff, nice facilities incl. pool & jacuzzi, clean room, safe surroundings..