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Passenger van |
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Full-size |
Luxury |
Premium |
4 locations in West Lafayette
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Reviews
2.0 Poor
Feb 2021
Pros:
They were nice, as was the vehicleCons:
We went without a vehicle for half of the time we paid for10.0 Wonderful
Aug 2020
Pros:
The staff was very helpful.Cons:
You guy's got things down to a sweet science. Keep up the good work.2.0 Poor
Jun 2017
Pros:
NothingCons:
They make it impossible for you to rent a car. Everything is fine if you have a credit card. You can use debit, but they have to do so much extra. My main issue was, even though I had to money to rent the car, I couldn't because I was not a resident of the state in which I was renting the car. Why does that even matter? Then because of legal stuff, another person cannot rent the car for you. I could not even be approved as a driver due to not having a credit card in my name or being an in-state resident. Maybe Enterprise has these rules on their site, but when reserving through a third party site, the FAQs, and rules and regs can be overlooked. The worst part was the customer service. The Enterprise workers continually gave me a series of wrong information with no remorse. I called before I even arrived asking if I could pay with a debit card. You think at that point, she could have told me I had to be an in-state resident. Then another worker said I could just run over to my bank and get a credit card. Was she insane? You cannot get a credit card same day. You have to be approved then the card takes a few days to get to you. I needed the vehicle that day because I was leaving the next morning. Enterprise wasted 3 hours of my day and were not apologetic at all or offered any alternative solution. It all worked out in the end,no thanks to Enterprise. I canceled my reservation (Thank God, Free of Charge, because I would have raised hell otherwise!!) I rented a Uhaul no hassle whatsoever! GET IT TOGETHER, ENTERPRISE!!! In my book, you are the worst!8.8 Very good
Dec 2016
Pros:
Due to a long line in the Lafayette office and another customer who changed his preferences for a car at the last minute, the clerk kindly gave us the other customer's original reservation, a Camaro, at no extra charge. He also made it easy to return the car by not requiring it to be returned full of fuel. This was an excellent experience for our First wedding anniversary overnighter.Cons:
The credit card charges took one week to appear, making payment confusing.2 locations in West Lafayette
One location in West Lafayette
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Reviews
7.2 Good
Jan 2017
Pros:
The guy who helped us was really nice. Very convenient pick up/drop off location.Cons:
There was only one guy working, so when we came in the office no one was there. He was in the garage vacuuming a car. Too bad there isn't enough staff to have someone cover the front desk and someone else clean cars.One location in West Lafayette
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Reviews
4.0 Mediocre
Nov 2023
10.0 Wonderful
Jun 2018
Pros:
Almost a new car, clean kept While taking and returning the car, it was the same service person, so affable and accommodative in answering all queriesCons:
I didn’t get to book reservations for a bigger car over next weekend and have to check ourselves over the week2.0 Poor
Jan 2018
Cons:
When I get the rental car office they check my credit score and they rejected me10.0 Wonderful
Jul 2017
Pros:
I was thrilled to find a one-way rental for under $100. The Elantra was nicer than I expected and so fuel efficient.One location in West Lafayette
Along with a 9 passenger van, rental companies in West Lafayette offer 6 passenger vans, 7 passenger vans, 8 passenger vans and 12 passenger vans.
Pick-up location | West Lafayette |
---|---|
Car types | Van, Minivan |
Rental locations | 2 |
Airport locations | 0 |