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Passenger van |
Commercial |
6 locations in Wilmington
Filters
Reviews
10.0 Wonderful
May 2021
Pros:
The staff were very friendly and professional!10.0 Wonderful
May 2021
Pros:
The staff were very friendly and professional!2.4 Poor
Nov 2020
Pros:
Honestly, we had a pretty terrible experience altogether.Cons:
First of all, when we went to pick up our car they didn’t have one ready / cleaned. They tried to give us a pickup truck for our very long drive, even though I had reserved a car. Finally, they “found one” for us, but when the desk clerk asked one of the staff members to clean it for us, the gentleman loudly declared it was his lunch break and he wouldn’t do it. We then were given a very dirty car, which reeked of smoke and had cigarette burns in the seats. Especially during Covid, I did not feel safe driving the car until I had gone home to Lysol it myself. I asked for a different car, but was told that wasn’t possible. Then, when we began our 10 hour drive the next day, we had to stop every hour to fill the tire because the low pressure light kept coming on. There was damage to the tire (from a previous driver) and the air was leaking out at a rapid speed. It was super scary, and we felt very unsafe. When I called again, they said to take it to an Enterprise to have it swapped out once we got to our destination. When we finally got there (hours late due to stopping for air nine times), we called three different Enterprise locations, all of whom said they couldn’t help us. One lady even told me that she was just too busy to help because it was a Monday. Finally, customer service told us to drive it 30 minutes to the airport. When we got to the airport, we were again told that no one could help us. The manager at that location was extremely rude and said our only choice was to go have it repaired and cover the expenses and hope to be reimbursed at a later date. I felt so helpless, as we had just wasted four hours of our day and still didn’t have a safe car to drive home. We were totally given the runaround and ended up having to drive the defective car back, just hoping that the tire wouldn’t blow on our 10 hour drive through the mountains. Between that and the awful smell of smoke, this was the worst rental car experience I have ever had. I will never rent from Enterprise again.2.0 Poor
Sep 2020
Pros:
Location was convenient.Cons:
Service. It was terrible. Staff never called back about availability of a car. No reply. Nada. Zip.10.0 Wonderful
Mar 2020
Pros:
Friendly and attentive staff. Car was ready to go and properly cleaned.8.8 Very good
Jul 2019
Pros:
yesCons:
easy to work with3 locations in Wilmington
Filters
Reviews
4.0 Mediocre
Jul 2020
Pros:
Yes, drip off was super easy.Cons:
The car was dirty when I picked it up, obviously not sanitized. In this time of Covid -19 the car should have been spotless8.8 Very good
Mar 2020
Pros:
Staff was great, pick-up and drop off were easy and quick.Cons:
Car had body damage and a failed tire pressure sensor. The interior smelled bad and needed a deep cleaning.One location in Wilmington
Along with a 15 passenger van, rental companies in Wilmington offer 7 passenger vans.
Pick-up location | Wilmington |
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Car types | Van, Minivan |
Rental locations | 2 |
Airport locations | 1 |