The BEST WESTERN PLUS Alpen Resort Hotel is a modern first-class resort, situated near the railway station in the traffic-free Zermatt, Gornergrat station and ski lifts. All our comfort rooms have a balcony with view of the famous Matterhorn. The restaurant features excellent food and a large wine card. Start your day with our complimentary full breakfast. We have an indoor pool, sauna, a seasonal salt water pool (33°C) massage service, tennis court and other ways to have fun. Our rooms feature a flat screen cable television with more than 100 channels, bathtub, hairdryer and mini-bar. Enjoy your stay. *** Attention: It is not allowed by law to drive with your own car to Zermatt. Please note that Zermatt is a car-free village. You have to park your car in Täsch and continue to Zermatt by train or taxi. ***
View of the matterhorn. Kind of lodge-like.
The hotel was charming in an old and dingy kind of way. Off the beaten path.
The hotel is very clean and the facility is good.
The staff can be more warm-hearted and the service can be better.
We were placed in a room in an annexe under the tennis court. It was dark and cold. Perhaps the other rooms are better but this was by no means a room of a 4 or even 3 star hotel. Poor value for money.
The rooms were spacious and comfortable. The hotel is a close walk to the train station. The pool was great for the kids. The breakfast selection was good - something for everyone.
The rooms are a bit outdated; however, it was not a big issue.
good location, wellness area
indifferent reception staff, run down in need of renovation