When I purchased the tickets I purchased insurance as well but for some reason it didn't go through, then this past Monday I broke my leg and was unable to make my trip, I'll never book through Kayak again.
When I purchased the tickets I purchased insurance as well but for some reason it didn't go through, then this past Monday I broke my leg and was unable to make my trip, I'll never book through Kayak again.
I really like the wifi movie option. It made the 4 hrs flight go by fast.
Friendly service. Aircrew was very professional and genuinely positive in attitude and demeanor.
I thought everything was good we were told about turbulence that we were getting ready to go through and the flight was pretty smooth after that good service from the flight attendants overall. I do enjoy with flying with Alaska airlines
The crew was continually busy on a full plane. They worked hard. But held the Service and assisted when necessary. Thanks.. They worked as a team...Cudo's...perry
Boarding was a breeze. The crew was polite and friendly.
Boarding started onetime then pushed off quite a bit late after apparently waiting for people from connecting flights. We were told we would board on time and arrive an hour and a half late with no explanation of why? We ended up arriving only a few minutes late. Again with no explanation. Very odd but glad it wasn’t an hour and a half late.
I was beat it was a late flight don't remember taking off or landing was a good nap.
I liked the single sear In first. Wifi kept dropping. Boarding was outdoors.
Flight was delayed and the crew was slow to get food to first class
All good except paid for wifi that did not work
Some of these FA’s need attitude check. Snarky bitches
The plane boarded and deplaned twice before the crew timed out. Flight was 7 hours late departing. Horrible experience!
Got automatically assigned middle seats unless you fork out extra money for a seat assignment, not impressed.
Flight was canceled 12 hours before take-off due to “weather”
The flight was short and that was the best part. The flight was about 90 minutes delayed.
I got upgraded, so comfort was not an issue. But as always, it is the people from baggage handlers, flight attendants, pilots etc. that make the difference.
You have got to come up with a better way of getting connecting flight people off the plane first. Flying doesn’t bring out the best in people but exiting off a plane rules needs to come from management, not from the expectation that passengers will be “kind” and let them off first. Perhaps exiting in zones? Like boarding? Zone 1 exits are connecting people. This frustration led to many people missing their flights or scrambling. We were delayed leaving the first leg which amplified this.
Apparently the WiFi you buy on on one flight doesn't carry on with connecting flights.
The lady who gave me my boarding pass for check in was extremely rude.
Gossipy flight attendants talked the whole flight about bar hopping and dating.
Turbulence was bad and flight attendants gossiped about going to the bar and dating. Could have better awareness.
Didn't like the 6 hour delay as it caused me to miss all of my connections. Still, I did get home safely 14 hours late but exhausted.
Flight attendants had no personality! The looked miserable! My seat was broken in first class. I can’t believe how American Airlines changed. 😞
pleased with overall experienced, but seats in coach are tight.
The staff was unprofessional and didn’t communicate very well. The boarding process was very disheveled, potentially due to a power outage the previous day but there was no contingency plan to properly get passengers boarded the following day. Once boarded the aircraft stayed on the tarmac for over 45 minutes due to high winds. The communication was sporadic but an announcement was finally made an additional 30 minutes later that the flight was cancelled but we couldn’t get off the plane. Prior to deplaning one of the gate agents came on the plane and made an announcement for everyone to pickup their checked bags and take a card to rebook a new reservation because they didn’t have adequate staff. Flights were missed, passengers went to different airports and there was little to no assistance from AA.
This flight was late and did not meet the connecting flight.
Apart from the delay due to unforeseen circumstances. The leg from sjc to dfw was fine. It was the leg from dfw to orf that we encountered issues mainly due to the flight attendant crew not being friendly. We had two small children and we needed some assistance to warm up milk so the baby would sleep. The crew just didn’t get it and made things very difficult. One made a remark that the baby’s dirty diaper smell was a “gift” to the plane in a rude way. Normally I’d brush that off as a funny comment if the rest of the trip the attendants were helpful or understanding of the difficulty we faced. But that wasn’t the case. We were met with rudeness on the second leg. Whereas on the first leg the crew were so nice and helpful.
I had the exit seat with all the leg room I could ask for. Great!
I wish there were no credit card announcements. I paid hundreds of dollars, I don't need to pay again by sitting through advertisements.
Anchorage (ANC)United States
El Paso (ELP)United States