The flight crews were extremely professional, helpful, and courteous. Departure and arrival times were accurate. No delay. I will use K airline again. Thanks
The flight crews were extremely professional, helpful, and courteous. Departure and arrival times were accurate. No delay. I will use K airline again. Thanks
Great crew, decent food Charging plugs were broken on both seats next to me. Only the USB port was available, and that charges, very, very slowly. Seat was also broken, it would not lock into position when reclining.
Korean Air had great service and the Bibimbap dish was the best airplane food I’ve ever had. It was a long flight so in between the two meals they served customers could get Shin ramen. The flight attendants let my children use a pair of nice headphones for the flight and had earbuds and slippers for all the adults. The flight was long but the time passed by relatively quickly because they have many great shows in their entertainment TV. I watched the BTS Love Yourself and Speak Yourself concerts 💜
not too bad but not too great either. Service on all airlines declined ever since covid. Your Delta Stewardess are not that friendly at all. :-(
You did not put me on a Korean Air flight! so I do not have nothing to say
My flight was diverted to Atlanta and I was not given enough time. I paid my travel on April 23, 2023. It was originally Delta from Norfolk to NY, then Korean Air from NY all the way Philippines which is my final stop. Instead from Atlanta to Korea I flew Delta which is okay. Then Korea to Philippines, I flew Asiana Airlines. What I did not like, Ieagle did not sent me an email that my flight was change and so when I went to check in Wednesday the 10th, at 4:30 a.m they told me my flight was delayed at 6;00 p.m and diverted in Atlanta and I am flying Asiana from Korea to Philippines. I do not appreciate that Kayak or Ieagle chenge our flights 5 times and then last minute change again during my day of flight. I hope that you will not make any changes of my flight o Feb 15th because it has to be the same flight with my husband. That is the reason why we made the arrangements early on.
Wonderful cabin crew!!!!! Food was poor, in flight entertainment was just ok. They need to serve more water on a 15 hour flight--we were dehydrated and kept asking for water.
Going through security a third time to get on the next flight was again utterly ridiculous and unnecessary. We were in a International secure area once again and as far as I'm concerned should not have been put through the gears for absolutely no reason. The United States can get all the information they need from the travel itinerary, there was no need to be forced out of a secure area to personally interview everyone on a connecting flight to find out their US immigration status.
Flight arrived early, fantastic, since it is short flight, no food being served
Always fly with Korean Airlines. Best service great food. Nice and clean as always.
Our flight was delayed in Atlanta. The staff could have gave us an explanation for the delay and how long it would be.
I usually have a positive experience with Delta. Complimentary upgrades are always nice!
The experience was good and the flight departed on time and landed early
Boarding was good, was able to get on early and get settled in . Loved the glass of wine before take off. Once in the air the service was amazing, from the snacks, drinks and the food was good. The flight attendants were very good and attentive. Love flying with Delta..
On 2 different flights the wifi was horrible and there was no drink or snack service.
Inflight entertainment stopped working as we taxi to runway and never worked again until landing and taxi to gate. Grrrr
Boarding was a sh!t show. JFK BOARDING was awful. The agent called three sections at a time Clogging the area then yelling at people to not block the walk way. How are you going to call delta one , premium select and comfort plus at once and the yell at highest paying passengers. Need to do a lot better and the flight attendants in the galley need to understand that their voices travel. They were talking about others and everyone in the cabin heard them
Please see my lengthy description on MSP to Atlanta survey. Tailbone is killing me from old hard seats. Seat would not recline and were not near exit row. Entertainment did not work properly and couldn’t use. No audio and touch screen failed. 3 plus hours of discomfort in narrower seats than previous flight not in comfort plus. Very dissatisfied and deserve comfort plus charges refunds, at the very least, for both my wife and I. The plane needs to be retired. Please feel free to contact me directly for further details.
I had a great travel experience as there weren't any delays and I was able to get to Mexico City on time for conference.
Quick flight on older aircraft. Sat in last row…really noisy. No video available
Operated by American Airlines. Very chaotic and the crew was bit rough responding any enquiries. Restricted leg space.. Qatar would have been better
Qatar airways from Doha to guangzhau was excellent big bird Boeing 777 more room and smoothly flight, I Love it
It was good no problems made it on time for the next flight overseas!
The made us waiting and held our passports and boarding pass making us miss our flights
Not impressed. Only allowed one carry on on such a long flight.
The flight was good but my neighbor had the vent open full power for the whole flight and because the air was blowing from the side instead of from the top and I got very cold and ended up with a sore throat.
Bad experience with the delay n long wait time for connecting flight after missing the connection flight from Doha.
Wore experience due to delay and took me 3 days to reach my destination.
All over with Qatar airlines my experience was really bad due to delays and then putting me on different airlines and after 8 hours of wait I had to listen to their is no plane to fly for another 24 hours. Wore experience ever.
Excellent will be flying again in May with Qatar. to Botswana.
Nothing really was great as such. Seen other no name airlines perform better.
Quality of service on board was very inconsistent. FA service primarily seemed robotic and they barely engaged with passengers
I’m unclear why I had to pay extra for assigned seats as Turkish airlines did not honor the seating. We were placed across the aisle from each other on TK 34, and were seated behind one another on TK 694. Because my name was misspelled on e-ticket (Klawiter, instead of Klawitter) I could not log onto website to get the connection gate number in Istanbul. The monitors in the airport were a jumbled mess 1/2 Arabic and 1/2 English.
On line check in needs a lot of improvement. I tried and gave up.
Food not good, flight attendants not the best, not accommodating very ruff
the female flight attendant was racist towards me. I could tell she treated the two other passengers next to me with more softness.
Oh my god! For an13 hour flight they serve you food just one time. Also don’t be thirsty they give you a little small cup of soda to drink. They seem like their goal is to feed you one so they don’t have to be bothered with you. It quite surprise for such a long flight there are several times to eat at least three and the food was well lackluster. The food and lack of offering drinks which were always hot no ice provided.
We were traveling first class. Checkin counter lady and her manager, both were in bad mood and did not treat us well about checking in the handbag. The gate agent took care of it right away. I travel Turkish twice a year in first class. No one has ever refused to check in the hand bag. Not sure, why this agent and her manager refused. Everything else was excellent.
The 787 economy was a disaster for long haul. The space was too little compared to 777 or 747. Also the extremely low tray table behind the seat made any dining effort a nightmare. However, the movies were up to date, and the food taste was good, despite of terrible serving process caused by small space.
A little bit more comfort. It’s tight space around the seats. But all else is great and a smooth flight!
Great staff and food. Seats pretty uncomfortable but plenty of legroom. Entertainment system outdated.
Gatwick London-Shanghai -Bangkok.. Would have liked entertainment screens, but I know these planes are not that new. Cheap flights at the time of booking, Emirates wanted double so you get what you paid for. I would fly again with them, but if Emirates was the same price I would go with them.
We were cutting it close on our connecting flight and notified all staff at departing gate and flight attendants. From the start, we were told to check in with the international transfer desk by everyone, except for one lady who wanted to argue the time difference that was already taken into account. We also asked if we could try to exit the plane first (our family of 4 and 8 others on the same connecting flight). They just told us to check in with international transfers. We landed and had very little time to make our next flight. We were not offered any assistance or communication to the receiving gate. We ran all the way to the international transfers gate only to be turned away. I think we could have made it if we were allowed to exit and a call was made to other check in counter. After that we spent 6 grueling hours with our kids trying to rebook a flight. No food of any type of compensation was offered besides a dirty hotel room. The ladies with China Eastern at the Shanghai International counter were rude an unhelpful. We were directed to 3 different counters and waited before they said they forgot about a hotel. It was a long, miserable day. I believe this could have all been avoided.
The landings were smooth . Being unable to check-in online was terribly stressful and the queue at Haneda exemely long. We paid extra for window seats and did not get them.
Flight was fine, however we were not able to check in online, this adds to travel stress. Luckily check-in at Heathrow was quick, but we did not get the seats we paid extra for. We paid for a window and 2 aisle seats from Shanghai to Tokyo leg, but they changed us to middle seats. Not good :(
Again, I was presented with birthday pastries two times as a celebrated my birthday on both legs of my trip. I will keep flying to China using China Eastern airlines. As they made this trip a special one thank you.
Couldn’t fly since they wouldn’t issue a boarding ticket. Something to do with not taking the departing flight since it was cancelled due to weather. No notice or anything about the trip being invalid. The app made it seem like I was all good for it. Never trusting travel agency
Multiple delays, with no explanation. Caused us to almost miss our connector. The airline made no effort when we arrived in Shanghai to help us make it to our next flight with the same airline.
I will never fly through China again. Maybe it was the mandatory retinal scan just to transfer to another flight or the complete set of fingerprints they require. There are many better and inexpensive flights to Asia if you look.
A lot of value considering the cheap ticket prices. All meals served were Chinese food. Would fly them again considering the ticket was half the price of any others
Atlanta (ATL)United States
Shanghai Pudong Airport (PVG)China
Shanghai Pudong Airport - Atlanta