public website still broken for years randomly blocking browsers with privacy options active after loading a page maybe once. check-in on laptop was almost impossible but eventually randomly worked. had to print pass at airport since couldn't get back in to load digital pass on mobile firefox or chrome. red eye flight so smooth onboarding, plenty of room to spread out, easy offboarding. onboard wifi instructions mention vpn can cause problems connecting but fails to also mention private dns. no printed or built in menu list, seems weird to require personal device to point at qr code link for menu which does not even allow direct ordering. people with health condition risk related dietary restrictions trying to avoid for example cholesterol and sugar are left guessing what they can order either way without nutritional info highlights (cranberry juice was minute maid cocktail with as much suger as typical can of soda). tap to pay wasn't working and always seems sketchy to manually enter card info. good movie variety, so limited tv was okay.
public website still broken for years randomly blocking browsers with privacy options active after loading a page maybe once. check-in on laptop was almost impossible but eventually randomly worked. had to print pass at airport since couldn't get back in to load digital pass on mobile firefox or chrome. red eye flight so smooth onboarding, plenty of room to spread out, easy offboarding. onboard wifi instructions mention vpn can cause problems connecting but fails to also mention private dns. no printed or built in menu list, seems weird to require personal device to point at qr code link for menu which does not even allow direct ordering. people with health condition risk related dietary restrictions trying to avoid for example cholesterol and sugar are left guessing what they can order either way without nutritional info highlights (cranberry juice was minute maid cocktail with as much suger as typical can of soda). tap to pay wasn't working and always seems sketchy to manually enter card info. good movie variety, so limited tv was okay.
Bathroom broke, had to rush to board because of late exit of previous flight
Boarding super slow with people allowed to linger in aisles
There were choices for the snacks. Good choices and tasty lunch and breakfast as well.
First time travel in economy and the worst experience I ever had ! Shame on paying 600 dollars to be in a tuna can ! Service was terrible no even water no even class no even matters your flight attendants were lazy and sloppy very bad experience! After all these years traveling in first and once I try this cause I need to go to a destination for an emergency wow shame on you !
Everything was smooth and easy to fly. No complains and a lot of thanks!
More space in the cabin. The guy in front of me leaned his seat back and I felt he was sitting in my lap.
We checked one bag. That was fast and the agent was fast and super nice. At the gate, boarding was fast and efficient. Flight was uneventful which was great because it was early in the morning and most folks were sleeping. Landing was great. Delta does a really good job of making the flying experience better all around considering you are sitting in such a small space on a plane for several hours. Flight from ALT to Panama City was short and uneventful as well. No entertainment but no need since it was such a short flight.
The announcements about boarding were unclear and har.d to understand I almost missed the flight even though I wa in the boarding area. .
Delta and partner KLM continue to deliver and excellent flying experience with professional crew members and in flight food and entertainment
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
The food quality is poor. The staff are very friendly and accommodating. The entertainment program was limited. I experienced a delay of 30 minutes due to two issues. Passenger luggage had to be removed and there was a technical issue with the stairs not detaching from the aircraft. The pilot managed to compensate and we arrived only 15 minutes later. The luggage at Dubai airport was very slow. I waited over an hour.
One of their staff was so rude with discriminative. Such a reputed airline shouldn't hire such kind of arrogant attendants.
The boarding was one of the worst I’ve ever experienced. The fault lays on Ohare Airport and not so much the airline. The waiting area by the gate was the size to accommodate a regional flight for 20-30 people and right next to a busy walkway. When you cramped nearly 300 passengers into that space is was unbearable.
All and all pretty good. It’s crowded but that is what flying is all about. But no complaints otherwise.
Well, in my case; the flight was delayed 1 hour, we have to wait in the plane to get green light. And the plane (probably because was a short trip) did not have entertainment or WiFi. No a good experience.
The seats are too cramped in that plane. If you’re above 1,80m consider alternatives or first class I guess… There were no emergency exits to seat somewhere with more legroom
one of my bags was drenched with fish smelling water and all my new clothes bought at dublin and the 23kg checked in bag were all gone waste with very pungent fish smell and also having stains
Lots of weather delays that were poorly communicated and managed. I get there are weather delays but they didn’t make it clear what was happening or comfortable on the plane
Let me start by saying our connecting flight was cancelled for a maintenance issue but American airlines blamed it on the weather. When rebooking my flight the lady said it was because of maintenance. Our incoming flight wasn't delayed at that time. So we could fly into bad weather but not fly out of bad weather??? Doesn't seem realistic to me. Then our incoming flight was delayed 3 different times. No meal vouchers for lunch or dinner. Just to be on the hottest plane I have ever been on and they didn't serve water or snacks. Never again! Take this warning do not fly AA ever. There are over 3,000 people at the Miami airport due to 27 cancellations. The flight attendants and pilots should be fired.
Me and my husband experienced very bad in American Airlines. We missed our flight going to Doha. The American Airlines was delayed we arrived already 10:27pm. Supposed to be 9:40 pm. So what they did they rebooked our flight and they gave us a hotel. When we arrived at the hotel the front desk said it was fully booked already. Oh my gosh! I said why did you accept the booking if it's fully booked. The guy said that's American Airlines they just book even it's already full. That's 2am already, we have nothing to do so, we decided to go another hotel. We pay the room, food and taxi. Pls give an action on this matter. Refund our expenses and give us more compensation. Not only our room, food, taxi but also our efforts, tiredness looking for a room that can accommodate us.
Horrible. Flight was delayed and very bumpy. I was super unhappy
The flight was awful. Apart from the flight delays, it was bumpy and uncomfortable. I feared for my life.
No meal on a cross country flight? SFO-MiA is pretty much the definition of a coast to coast flight. No meal provided. Sky high wi-fi rates too. Stop nickel and diming your customers.
My baggage went to Dallas and not to Philadelphia. Do I need to add anything else?
Absolutely filthy flight and not equipped for a trans US
Overall okay. Ipgrades ate worthless anymore. Wish I’d not been so loyal To them for so many years. Platinum many years. Gold for life. Usually 20th-30th on upgrade list.
The male steward shoved me hard when i sleeping on the isle, woke me up the only way incan descripe it was Violently. I wanted to cause a scene but was able to putnmy anger innch check, i want complain to AA
All corners have been cut and it’s a cheap experience that no longer is distinguished from most other cheap airlines
The entertainment system got stuck in the ABBA music channel. The headsets were not loud enough. My pre purchased aisle seat was not honoured
it would good to have at least something to drink...
I can’t comment on food as it was necessary to buy it. No entertainment.
Everything was fantastic except the Iberia website and app… they left a lot of questions and induced much stress. But once on the plane, all was awesome.
Premium economy class is pathetic. Rubbed shoulders with passenger next to me all flight. Only about 20 passengers in that class but they ran out of one food option shortly after started serving the main meal. Flight attendant was curt and acted annoyed when asked any questions.
My flight with I berira was okay byt the lost my bags I still dont have them also the transit flight was so no comfortable so I dont think will go with them throught and transit flight again
Iberia is an excellent airline, I spent years flying with them and I recommend them 100×100, both locally and internationally.
No WiFi was available the entire flight, and the screens where media entertainment were disconnected.
The boarding process was horrible. As a business class passenger I had to stay the long line after the gate doors because the was no special priority boarding. After the full of people bus stop near the plain nobody from the stuff was organize passengers on the ground before the plane. All passengers from economy class were using the first ramp and passing business class to rich their seats in economy class. But at the same time the second ramp to economy class seats was absolutely free. Bed selection of vine. At the beginning of dinner Cava was finished. The food was very simple for business class and not tasty. It is impossible to serve grilled beef in bouillon instead of creamy souse. Instead of espresso I got filtered coffee from the pot. Second meal during 12,5 hours flight as a small piece of tortilla is too small.
The crew on this flight were excellent. They were friendly and attentive. It really made the flight more enjoyable.
I sat in the last row of seats. On an 8 hour flight they allowed folks to stand and talk and drink in the back area near the toilets the whole time. They were at times loud and in the way. It was a little annoying. The crew on this trip were pretty mediocre and the plane was littered with trash when we disembarked.
Boarding process needs to be improved. Business class passengers were told to stand in the economy line and vice versa.
I travelled on biz class and f there is no water in the toilette to wash my hands I would expect to have this indicated somehow and not just finding out when I'm there expecting to be able to wash my hands and teeth. Also this is in general that it is always so rushy at the end of these kind of long flights. It is like we are sitting there for 9 hours and the last 1.5 hours just feels like I have time for nothing. Because food comes and at the same time we are close to destination everyone tries to pack their stuff and go to toilette and eat and everything :))) not that like I would know a good solution here I just wanted to raise this :)
Emergency row seat less comfortable than promoted. Restricted by emergency life raft storage.
Better communication to those connecting flights and have a customer care desk at the airports
American was good / British Airways partner was not as good…
The entertainment system in our row was not working. That makes for a VERY long flight!!
A little more legroom, and maybe a little bit of food
Pre flight food options were not working and made the flight not enjoyable. Post experiences of British airways have been positive, but this is enough to stop me using British airways again
Madrid (MAD)Spain
Orlando (MCO)United States