All was good, the only thing was it didn't run on time.
All was good, the only thing was it didn't run on time.
Great meal. Best seats ever! They need to teach other airlines how to do that.
Overall excellent but the Captain kept the seat belt sign on for far too long, especially at the beginning and end of the flight. It was 2 hours after take-off before the crew were able to start the service (on an 11 hour night flight, reducing our sleeping time) and the seat belt sign on went on during breakfast (90 mins before landing) and was not turned off again until we landed. This made for an uncomfortable journey of trying to limit fluid intake because it was unclear when the toilets would be available for use.
Food was not good. We asked for Muslim food and it was weird tasteless type of boiled veges.
Couldn’t request a vegan meal somehow but I noticed other people getting them
The recline on the seat in front of me came back so that I was staring at the top of the man’s head in front of me the whole trip. He refused to bring his seat back up twice every time he was instructed to do so and only relented when he had a tray of good in front of him. And then right back in my lap!!! Horrible man!! I complained to the staff multiple times, but no one would address the issue. Otherwise, it would have been a perfect flight.
There was a snafu with confirming seats at check which left us in limbo for the second leg of our trip. I believe the ANZ app is not well integrated with the systems at the terminal resulting in this disconcerting error.
The pilot tried to make up for lost time due to delays that were out of her control. She communicated the issues openly and clearly and made every effort to do what she could to alleviate issues.
Just a hiccup being added to the NZ Traveller Declaration a bit late.
The only thing that was less than excellent was the food server at dinner. (I had the chicken.) It wasn't that it was poorly heated or in difficult-to-open containers; it was just that it had a very peculiar taste. And I use that to describe not just the main course but the dessert as well. Very odd flavours for what seemed to be a mainstream item. I did like that the airline offered us a free glass of wine. The breakfast omelette wasn't bad, although it was quite bland.
Flight delay was informed at the last minute. Food quality is not up to Qantas standard I was unable to book an online boarding pass on any of my 6 flights.
Following a marathon flight riddled by delays and changes from Santiago, Chile, my flight to Melbourne from Sydney was on schedule but I was transferred to the next flight. The reason by ticketing and the floor manager was I missed the entry to flight by one minute! That's right, the emphasised that if I was 1 minute earlier I would be on the flight. I asked what was the point them emphasising 1minute overdue and how that helped me or the situation. They didn't care at all. Replying that if it was one minute earlier they would've done something and smirking delivering the information. Australian's do call Australia home, Qantas calls Australian's suckers.
Rescheduled after ticket purchased and issued, not 2 or 3 times and not a fourth but by 5 times, by Qantas, that's right, 5 changes! Forcing an overnight stay in Chile and need for visa. Qantas can no longer provide basic services as a national or international service provider. Professionalism is extinct and the provider needs to be mentored and educated in perfecting who to operate as an airline. Qantas is the spirit of Australian dissatisfaction.
Amazing! Was put on the earlier flight and I requested for an aisle seat and was given it. Thanks Qantas!
The staff we fantastic and seemed to work very well with each other
Business lounge in Melbourne mediocre. Look at Emirates or Qatar, Qantas! Great friendly crew. Food was good but Emirates is a level above. Business seat good. But can’t compare to Qatar. Main reason for booking Qantas is loyalty and terrific connection via Perth to LHR.
It's only a short trip from Sydney to Melbourne, which i have done many times. The trip met my expectations
The crew were amazing - A great job. They made me feel special and valued.
I really appreciated the fact that when I checked my bags at the Quantas counter after arriving from an international flight an hour early, the agent noticed I had a very long layover. He then found an earlier flight that allowed me to get to Cairns several hours earlier than I planned. That was amazing because I had already traveled over 20 hours and wasn’t looking forward to such a long layover. It allowed me to see my daughter and grandchildren much earlier (it had been two years since I visited last).
Qantas cancelled my flight for no good reason and rebooked me into a middle seat.
the flight from Tampa departed with a delay. The food on board was poor, usually on international airlines alcoholic beverages are offered free of charge , but here it was for a fee, the cutlery was wooden, there were no hot drinks (tea, coffee). Unfortunately, I didn't take pictures of the portions of food, but it wouldn't have been enough for a child either.And in the future, I will try not to use the services of this airline
That flight was smooth, and staff we courteous. it was a full flight so very tight. The boarding through security was not properly controlled. it was rushed and the scanning process for our bags, etc. was pilling up at the other end with no time to empty our belonging my personal items almost toppled over on the floor if i hadn't caught it rapidly. Was it just that time, or always like this - cant say. other than that all else was fine.
Boarding was friendly and quick. While the plane model was older with no live tv, the entertainment was full of movies and tv shows. All food was available. Pilots were very communicative with status of the flight. Flight landed on time.
It was terrible because the flight was delayed for 3 hours.
Crowded flight, but upbeat and kind crew. Pilot greeted us at door, flight attendant thanked a number of “special” passengers for their business, another addressed an eight-year old boy as “young man.” United obviously trying to up their game, but though all of that is nice and notable, flying still feels like moving along a human assembly line, being herded into one small space after another (boarding areas with too few seats, planes with limited personal space, shuttles (IAD) packed too full.
Did not like the seat spacing. The seat was very narrow and tight.
United domestic flight was better than international flight. There was no switch to control Ac In international united flight. Food was also average, Air canada food was much better than united.
Seat didn't recline all the way back. Very uncomfortable flight for 8 hours. The turbulence eliminated snack and food stops
Nothing exceptional but all good. Business class seats are like the domestic Mint class on Jet Blue. Comfortable but not exceptional. Food is good but not superb. Flight attendants were better than US carriers but that is to be expected. However, not the caliber of Asian or Middle Eastern airlines. Very Lufthansa like but Lufthansa has slightly better seats, even though they are hardly best in class
The flight was clean and on time, the crew were all very nice and we got the seats we booked. Plenty of food and beverages. The seats are too close so it’s very difficult to try and sleep comfortably.
The Flight attendant had an attitude and didn't allow anyone any time to prepare for landing despite being absent throughout the entire trip
Ac was broken so we deplaned, waited 2 hours, taxiing for takeoff they said the plane would not fly so we went back to the gate and got a new plane which took another hour. In all a 4 hour delay for an 80 min flight.
Horrible people at the gate, they force me to check in my carry on, even thought no one behind me has to do it. I had to get out of the airport in NY to get my bag and go thru security again on my way to Honk Kong. The worst part is the employee threatened me with loosing the flights if don’t comply.
Delayed flight, few announcements with information, no comps, cluster f boarding because zones weren’t spread out and announced loud and repeatedly, staff did their job -nothing more nothing less, annoying kids were speaking and kicking the heck out of the back of my seat and parents weren’t willing to parent… so another typical day of air travel in the US.,
Flight was delayed until Next day as crew timed out
The flight was great until towards the end when the flight attendant read an excessively long commercial for purchasing an american airlines credit card. The worst part is that we are doing a lot of traveling this year so i was actually interested in getting the credit card, but I was so annoyed with the long commercial that I completely dismissed the flight attendant bringing around the information. Next time, keep the sales pitch to 10 seconds and then pass around the brochures!!
I was able to get on standby with relative ease
Terrible, oxygen masks were deployed mid-flight. We returned to airport. Took additional 12 hours to get home.
6 plus hour delay with no explanation. No wheelchairs to transport us on arrival. Very disappointed.
Me and my husband experienced very bad in American Airlines. We missed our flight going to Doha. The American Airlines was delayed we arrived already 10:27pm. Supposed to be 9:40 pm. So what they did they rebooked our flight and they gave us a hotel. When we arrived at the hotel the front desk said it was fully booked already. Oh my gosh! I said why did you accept the booking if it's fully booked. The guy said that's American Airlines they just book even it's already full. That's 2am already, we have nothing to do so, we decided to go another hotel. We pay the room, food and taxi. Pls give an action on this matter. Refund our expenses and give us more compensation. Not only our room, food, taxi but also our efforts, tiredness looking for a room that can accommodate us.
Terrible experience! All flights delayed, staff had no idea of what they were doing, and at the end luggage lost for 2 days!
The late departure Of two hours waitresses, immature, and gossiping
The Air Canada agent was very helpful helping with my luggage and cat carrier when I went there instead of United.
All of our flights got delayed. Fll-Montreal delayed due to technical issues. We got transferred to a Fll-Toronto flight, in Toronto flight got delayed 5 hours causing us to miss our connection to Amman. We are now arriving to Amman 24hours later
Flight delayed at the last moment Hill next day and havé to drag at Hotel at our cost and bec day was again delayed 4 Times because no crée and no pilot
Flight delayed by 3 hours because of lack of available plane. So why were we notified on the morning of our departure? Is your scheduling that bad? We, in zone 4, were told to check in our 2 carry-ons because of lack of storage space in the plane. When we boarded the luggage spaces directly above us were empty and so were others. In fact there were many empty seats. If each passenger is allowed one carry-on why is that right revoked at the last minute at air Canada's whim? The AC app doesn't work. It refused to show our boarding passes, and track our luggage. In fact it indicated that the flight was on time even though it was delayed by over 3 1/2 hours
The flight attendant Shannon was not very warm and was more focused on her own preferences for service than the customers in first class.
Flight was on time and process was smooth and easy making travel manageable.
On time, easy with no issues. Arrived 15 minutes earlier too.
Was excellent like always, Thanks aircanada 🤗🤗 And thank you Kayak for the truly booking I did recommend you with everybody