Liked the food. Needs improvement: 1) the flat bed was very hard and the set up was not at all passenger friendly 2) the announcement were impossible to understand even in English. 3) the flight information on the monitor was terrible it showed a airplane with no information like altitude, airspeed, heading. You could not zoom in or out to orient the aircraft to where you were in the flight. 4) movies were old and very limited as was the music selection.
Liked the food. Needs improvement: 1) the flat bed was very hard and the set up was not at all passenger friendly 2) the announcement were impossible to understand even in English. 3) the flight information on the monitor was terrible it showed a airplane with no information like altitude, airspeed, heading. You could not zoom in or out to orient the aircraft to where you were in the flight. 4) movies were old and very limited as was the music selection.
This flight was operated by American Airlines. AA was completely unprepared for the crowds at DFW for Spring Break and were ridiculously understaffed. They had only three operating kiosks for self check-in, and ONE agent to handle hundreds (thousands?) of dropped off bags. She also had to do double duty to assist passengers at the kiosks. In comparison, flying on United Airlines at Christmastime was a much smoother experience.
Need new movies, a lots of them are 20-10 years old or older. It us a very long flight we need good entertainment. Please load more new movies!
It was one of the best experiences. The staff were amazing. JAL is my second favorite Asian Carrier I have flown on. Korean Air was my first. Thank you JAL for bringing me home safely and for such an amazing staff and service.
It was an outstanding flight and service. The only thing is the seat cushion for economy could be a little more comfortable. More cushion.
1 hour late for unknown reasons. Passengers were not told why. We sat in the plane, I felt the 7 hour flight turned into an 8 hour flight.
Comfortable flight since I had the entire row to myself. Food was good too.
JAL has an excellent flight staff, even in economy we had a great flight
I requested a vegetarian meal, and somehow that wasn’t processed from Japan airlines to the new carrier American Airlines when it was on the ticket. Don’t know if that was KAYAK or Japan air or American Airlines. But the crew scrounge together something for me and that was very good. Also I think American has the tiniest seats in the industry. It’s kind of annoying but it got me from .8 point B and now I’m at point B on the final point at LAX. I had to leave the airport and then go back through security to catch my next plane. I’ve never had to do that before. It was very annoying.
I was not given any food boats the times the entire flight. I had to go hungry for 10 hours the first flight and 12 hours the second one. They said they did not receive my special request for a vegetarian meal and they were very rude about it. I’m vegetarian because of religious reasons. I will never fly Japanese airlines ever again. And I really hope you are able to give me some compensation for this issue that was cars to me since you were also a Party to this whole transaction.
Not good. Flight was purchased for my father who needed medical assistance to board and transfer due to a heart condition. No one at Hong Kong from Cathay was there to assist and he barely made the connection. When I talked to him he could barely breath and was not sure he was going to make it. Really poor service even though the ticket stated he needed a wheelchair assistance.
The boarding experience was as expected and went well. The plane's economy seating plan is not designed for a positive customer experience but rather for company profit. When the passenger in front of me reclined, the distance from the screen to my face was the span of my hand (thumb tip to pinky fingertip). There is no such thing as personal space in this setting. This results in the domino effect, for when I recline the person in back of me reclines and so it goes. This is not to say that reclining is the answer as the experience is not increased, but simply managed.
While I was in great pain, the seat was sufficiently comfortable to allow me to rest and not be in so much pain.
Very poor check-in experience, and flight meal service was very disappointing with no drinks service or hot meal.
Not impressed with check in desk staff at Vancouver airport. Not a professional mind service and not cared or tried to help. Don’t think I would fly with them again
Seats were very comfortable. Crew were excellent. Food very good.
Flight crew was especially thoughtful and attentive, made sure our seats were comfortable so we could rest on the long flight
One of the worst flight in business class by qatar airways and I’m no stranger with qatar airways businesses class, I travelled with the extensively in the past 12 years
Very comfortable flights. Not so many new releases in terms of films.
The aircraft was slightly newer but the food was very bad. Bland and uninteresting. Nothing special at all.
Good movies, iffy pay WiFi, food ok- on time though and that was great!
Some of these FA’s need attitude check. Snarky bitches
Flight from CLT to DUS via MUC ticketed by United Airlines and operated by Lufthansa. 2nd leg of flight from MUC to DUS was cancelled and no notification provided. At check in , Lufthansa agents at airport were unable to locate record and wanted us to contact United Airlines directly.
Flight was on time. Staff were friendly. I paid for Economy Plus but was required to check my standard carry-on luggage due to lack of space on the aircraft. This cost me 30 minutes, unexpectedly, in waiting at the baggage claim. This experience did not meet my expectations.
737 Max was leaking water into the cabin through the windows. Overhead bins opened on landing. Bad bad plane.
I was not able to buy food in the flight. They refer to include your Credit card in the APP, and if you are not from USA (i have a credit card form Canada) it is not possible
Very bad , airplain had problem with engines , had to evacuate, had a delay on my trip for almost 4 hours , lost my rental car in london..
The plane boarded and deplaned twice before the crew timed out. Flight was 7 hours late departing. Horrible experience!
Aircraft has better leg room than any of United's larger planes. We had requested mobility assistance for this and related flights. United's response to all was superb.
No snacks served! Seating in the kast row in uncomfortable.
We experience delays on departure and connecting flights resulting in 14 hour to our next departure. We were accommodated with a night's stay but was only provided a 12 dollar meals accommodation. The airlines rules state.at least 50 dollars. In any case, it can not make up for the whole day missed on our vacation in Sydney Australia.
Flight from PHL to PHX arrived 50 minutes early and a gate was available. First class flight attendant Stephanie was very friendly and polite. Sanitizing wipes should be provided with meals in addition to refresher towels.
flight delayed so missed connection and this had to rebook for next day
Flight departed PHL one hour late due to late arrival of aircraft. On board services were okay. First class menu does not offer any new items; same desserts (cheese & crackers or Mango sorbet). At least there were no credit card promotions during the flight.
After sitting on plane for 7+ hours, flight was canceled. And to makes matters worse, my suitcase is in baggage hell!
Some of the crew members were rude for no good reason
Terrible Ticketing and Check in process. I learned that AA unilaterally cancelled my premium seating from PHL to CLT and from CLT to JAN. They did, however, refund my money, but my seating was subsequently severely downgraded. They didn’t have a seat for my unless I paid for it! Not cool! Consequently, Check-in took 45 min. AA is usually great, but this was my worst experience with AA ever. Appalling they they arbitrarily cancel my seats threatening loss of flight if I didn’t pay for a seat!!!! -John
We liked quick boarding and on time departure. Seats were very uncomfortable.
Great flight. Quick boarding and departure. No problems. Flight crew were very friendly and professional.
heat was on full blast. It was like the Tropics inside the plan.
Flight delayed two and a half hours from Toronto to Calgary Philadelphia to Toronto we were listed as standbys !!! Very concerning
Flight delayed at the last moment Hill next day and havé to drag at Hotel at our cost and bec day was again delayed 4 Times because no crée and no pilot
The flight was more compact. The flight was more turbulent than usual. Otherwise no complaints.
No food, not even snacks on the 6hr flight from Newark to Vancouver! The movie collection made up for it though and they did come around with drinks twice. Just good to know so you can eat ahead/bring snacks onto the flight. It was a bumpy ride induced by wind and rain but otherwise got to the destination safely and promptly.
On the flight back from SFO to Vancouver ..the crew was less than professional. They completely missed asking if I wanted a drink (and I was awake at all times) and I had to walk to the back of the plane to ask for a cup of water to take with my medication. Also, there was a charge for ear adapters for the movie screen which were given out free on the flight from Vancouver to SFO. The flight from Vancouver to SFO had pleasant crew members. What a difference in the flight back.
Announcements were to loud, too insistent and too often. The same messages can be made in a nice relaxed, yet efficient manner. There is no need to "talk down" as if on a mild power trip. It's immature and unnecessary. This is a constant irritant especially with Air Canada. Learn from your European competitors to have a bit of class.
New Airbus 220 with all the amenities. Not sure why hot beverages were not served as flight turned out to be very smooth…
My flight was cancelled. The flight they booked me on was delayed over 2 hours with mechanical problems so I missed my connection and they ran out of hotel rooms, so I had to book and pay for it on my own. I also had to pay for food out of pocket. It was a terrible experience.
Flight delayed by 3 hours because of lack of available plane. So why were we notified on the morning of our departure? Is your scheduling that bad? We, in zone 4, were told to check in our 2 carry-ons because of lack of storage space in the plane. When we boarded the luggage spaces directly above us were empty and so were others. In fact there were many empty seats. If each passenger is allowed one carry-on why is that right revoked at the last minute at air Canada's whim? The AC app doesn't work. It refused to show our boarding passes, and track our luggage. In fact it indicated that the flight was on time even though it was delayed by over 3 1/2 hours
The cabin crew were really good!! Check in etc. was very good. We enjoyed the aisle seats as the plane was small! Couldn’t comment on the food as we didn’t order anything!
Pittsburgh (PIT)United States
Hong Kong (HKG)Hong Kong